Technical Account Manager / Solution Consultant - JARVISS at everbridge

Everbridge is seeking an experienced JARVISS Technical Account Manager & Solution Consultant to support large, complex customers using Everbridge and JARVISS solutions. This hybrid role combines deep technical expertise, customer-facing consulting, and ongoing account ownership to ensure successful deployment, adoption, and operational excellence.  Reporting into Professional Services leadership, this role serves as a trusted technical advisor and an extension of the customer’s business continuity, emergency management, and security operations teams. The individual will provide project management, solution design, system configuration, training, and escalation support while acting as the customer advocate within Everbridge.  This role requires strong technical acumen, exceptional customer management skills, and the ability to operate in fast-paced, mission-critical environments.  What you'll do • Customer Success & Account Ownership • Serve as the primary technical point of contact and trusted advisor for assigned enterprise and government customers. • Ensure consistently positive customer experiences through oversight of deployment planning, solution adoption, and technical issue resolution. • Act as the customer advocate within Everbridge, escalating and coordinating resolution of critical issues across internal teams. • Establish and manage formal customer governance models, including regular stakeholder meetings, QBRs, and ongoing communications. • Set, track, and continuously improve customer success metrics and satisfaction OKRs. Technical Consulting & Solution Delivery • Provide technical consultancy, system design, configuration support, and best-practice guidance for Everbridge and JARVISS solutions. • Produce technical documentation including integration requirements and interface control documents (ICDs) based on customer needs, RFIs, and RFPs. • Troubleshoot complex technical issues related to SaaS platforms, integrations, networking, telephony, databases, and highly available architectures. • Support integrations with third-party systems such as GIS, security platforms, emergency management tools, and intelligence data sources. Training & Enablement • Develop and deliver continuous product education and training programs tailored to customer needs. • Ensure customers are enabled to maximize value from Everbridge and JARVISS platforms. • Maintain accurate records of customer discussions, action items, and internal reporting. Collaboration & Internal Alignment • Work closely with Account Managers, Operations, Product Management, Engineering, and Support teams. • Provide clear feedback on customer needs, product gaps, and implementation challenges. • Coordinate internal resources to solve complex customer implementation and operational issues. Travel & Onsite Support • Travel to customer locations as required to support deployments, workshops, and operational engagements. • Provide onsite support for high-priority customers when necessary. What you'll bring: • Active US Secret Clearance • 3+ years in a customer-facing consulting, professional services, account management, or project management role. • Strong project management and customer relationship management skills. • Strong technical/software background with experience supporting SaaS platforms. • Working knowledge of: • Internet-hosted applications and highly available architectures • Computer security, telephony, and networking • Databases and data manipulation (SQL experience preferred) • Ability to manage multiple priorities in a fast-paced environment. • Excellent verbal, written, and interpersonal communication skills. • Strong analytical, critical-thinking, and problem-solving abilities. • Proficiency with Microsoft Office, Salesforce.com, and web-based applications. • Bachelor’s degree in Business, Computer Science, or a related field (preferred). The reasonably estimated salary for this role at Everbridge ranges from $105,000 - $125,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements. Fair Chance Statement US & Canada We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.   For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history: - Access to sensitive or confidential information, such as financial records, proprietary data, or client information. - Management of cash, company funds, or other valuable assets. - Work in environments requiring heightened security measures. - Compliance with contractual or regulatory requirements specific to the position.   We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity. About Everbridge Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience   Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.