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Production Supervisor / Superviseur d'équipe Helpdesk H/F at EVERIENCE
EVERIENCEMarcq-en-Barœul, Hauts-de-France, fr·2d ago
Entry LevelFull-time
Salary Range
$15,300 - $20,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
Dans le cadre d'une prestation d’infogérance en centre de service, nous recherchons un Production Supervisor, basé à Marcq-En-BarÅ“ul.  
Ce que nous allons accomplir ensemble : 
• Planifier et coordonner l’activité des techniciens service desk en fonction des objectifs de qualité, de service et le respect des procédures ainsi que des engagements. 
• Assurer la formation de vos collaborateurs aux procédures et au contexte client afin de contribuer à leur montée en compétence. 
• Garantir la transmission d'informations grâce à une bonne communication au sein de l’équipe en mettant en place les moyens nécessaires. 
• Contrôler et analyser les résultats obtenus (reporting d’activité quotidien, analyse des SLA, point hebdomadaire avec vos homologue etc). 
• Etre force de proposition pour le développement et l’optimisation des activités. 
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About EVERIENCE
EVERIENCE is a forward-thinking company specializing in the development and implementation of innovative digital solutions to enhance customer experiences across various industries. Operating at the intersection of technology and customer engagement, EVERIENCE focuses on creating seamless, personalized interactions that drive business growth. While the exact founding date and location are not specified, the company’s name suggests a commitment to delivering enduring and impactful experiences, positioning it as a leader in the digital transformation space. EVERIENCE leverages cutting-edge technologies to help businesses adapt to evolving market demands and customer expectations. The company offers a suite of products and services designed to optimize customer engagement, including interactive platforms, data analytics tools, and bespoke digital experiences. Key features of EVERIENCE’s solutions include real-time data integration, intuitive user interfaces, and scalable architecture to accommodate diverse business needs. Their target audience primarily consists of enterprises seeking to enhance customer loyalty, streamline operations, and gain competitive advantages through data-driven insights. EVERIENCE’s offerings are particularly suited for sectors such as retail, hospitality, and financial services, where personalized customer experiences are paramount. EVERIENCE has established itself as a trusted partner for businesses aiming to innovate and differentiate themselves in a crowded marketplace. The company’s unique value proposition lies in its ability to blend creativity with technical expertise, delivering solutions that not only meet but exceed customer expectations. By prioritizing user-centric design and measurable outcomes, EVERIENCE has helped numerous clients achieve significant improvements in customer satisfaction and operational efficiency. Its market position is further strengthened by a reputation for reliability, innovation, and a deep understanding of the challenges faced by modern businesses.
