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Entry LevelFull-timeAWS
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Global Support Specialist to join our team. This role focuses on delivering technical support services and maintaining smooth operations for our business.
Key Responsibilities
- →Perform entry level IT tasks including password resets and basic system configuration troubleshooting
- →Route incoming incident and service requests to the appropriate support group
- →Maintain accurate and timely records in issues tracking system
- →Maintain service desk knowledgebase support documentation
- →Participate in professional development and team improvement initiatives
- →Analyze end user hardware, operating system and business application issues
- →Communicate professionally and effectively with users to understand issues and propose solutions
- →Manage service desk workload to meet business SLAs
- →Attend team meetings and provide content relating to current project status and knowledge transfer activities
- →Address system issues both on and off hours
Requirements
- ✓Ability to perform entry level IT tasks
- ✓Strong customer service skills
- ✓Effective communication abilities
- ✓Ability to manage workload and meet SLAs
- ✓Commitment to diversity, equity, and inclusion
- ✓Willingness to address system issues outside of regular hours
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