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Mid LevelFull-timeRust
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Program Manager – Area Support serves as the connective tissue between complex warehouse operations and executive-level decision-making. This role is responsible for translating high-volume operational data into clear narratives that explain performance trends, risks, and strategic recommendations.
Key Responsibilities
- →Synthesize daily, weekly, and monthly operational data into executive-ready reporting, narratives, and presentations.
- →Translate raw datasets into clear insights that highlight performance trends, risks, root causes, and strategic recommendations.
- →Support Monthly Operations Reviews and ongoing leadership updates with validated metrics and commentary.
- →Serve as the primary communication hub across multiple working groups, warehouses, data centers, and regional stakeholders.
- →Lead complex, multi-workstream initiatives with clear accountability, milestone tracking, and follow-through.
- →Conduct granular analysis of performance drivers, reason codes, and operational exceptions impacting results.
- →Produce daily operational snapshots and exception reporting, including missing or pending reason codes.
- →Develop and maintain operational documentation, including forms, SWIs, and SOPs.
Requirements
- ✓Strong analytical judgment and operational fluency
- ✓Experience with performance metrics and data analysis
- ✓Ability to influence leaders through clarity, context, and trust
- ✓Experience with project management and cross-functional team coordination
- ✓Proficiency in developing executive-ready reports and presentations
- ✓Knowledge of warehouse operations and material flow processes
- ✓Experience with root cause analysis and process improvement
- ✓Strong communication and stakeholder management skills
- ✓Ability to maintain end-to-end tracking and visibility for material orders
- ✓Experience with developing and maintaining operational documentation
- ✓Ability to conduct in-depth research on shipping discrepancies and material flow issues
- ✓Experience with identifying recurring patterns and systemic gaps, and recommending process or tooling improvements.
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