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Client Technical Support Agent, Healthcare Revenue Cycle (Remote) at Experian
ExperianUnited States, UNITED STATES, us·10h ago
SeniorFull-time
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Client Technical Support Agent to deliver software support to clients and respond to support requests from clients and team members.
Key Responsibilities
- →Troubleshoot product and technical issues
- →Assess severity and scope of issues, inquiries, and requests
- →Communicate with clients by phone and email
- →Log and manage all client-related issues in our CRM tool (Salesforce)
- →Escalate complex issues to technical and product teams
- →Manage customer and user configurations
- →Educate and empower customers to maximize product use
- →Stay current on product and service updates
- →Monitor system status and communicate issues
- →Initiate proactive customer communications
- →Apply Knowledge-Centered Service (KCS) practices
- →Document solutions in reusable articles
- →Foster relationships between customers and the Experian brand
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About Experian
Experian is a global information services company that specializes in providing data and analytics solutions to businesses and consumers. Headquartered in Dublin, Ireland, with a presence in over 44 countries, Experian has been a leader in the information services industry since its inception in 1996. The company leverages advanced technology and extensive data resources to help organizations make informed decisions, mitigate risk, and identify growth opportunities. Its services are integral to sectors such as finance, retail, telecommunications, and healthcare, where accurate data is critical for operational efficiency and strategic planning. Experian offers a comprehensive suite of products and services, including credit reporting, fraud detection, marketing analytics, and decision automation. Key features of their solutions include real-time data processing, predictive analytics, and customizable reporting tools that enable clients to gain actionable insights. The company primarily targets financial institutions, retailers, and telecommunications providers, helping them manage credit risk, combat fraud, and enhance customer engagement. Additionally, Experian provides consumer credit reports and identity protection services, catering to individuals seeking financial transparency and security. Experian has established itself as a market leader, recognized for its innovative use of data and technology to solve complex business challenges. The company holds a significant market share in the information services industry, supported by its robust global infrastructure and commitment to data accuracy and compliance. Experian’s unique value proposition lies in its ability to integrate vast datasets with cutting-edge analytics, providing clients with unparalleled insights that drive business success and regulatory compliance. Its dedication to data privacy and ethical practices further reinforces its reputation as a trusted partner in the information services sector.
