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Customer Success Manager - SellSide (MVPD/CTV/SSP/Measurement) - Remote at Experian
ExperianNew York, NY, us·7h ago
Mid LevelFull-time
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Account Manager to join Experian's team. This role involves managing client relationships and ensuring successful execution of data services and advertising campaigns.
Key Responsibilities
- →Manage existing customer relationships by guiding successful execution of data services and advertising campaigns
- →Be the day-to-day lead for client projects, ensuring seamless coordination and delivery across our teams
- →Educate clients and prospects on data assets, audience strategies, and industry best practices
- →Communicate with clients, including weekly status calls and occasional travel (primarily to NYC)
- →Develop solutions aligned with clients' advertising goals and identify opportunities to expand partnerships
- →Oversee sales revenue targets in partnership with the Account Executive
- →Collaborate on account planning to identify new data-driven sales opportunities
- →Complete standard contracts, renewals, and service agreements
- →Provide regular updates on projects to Sales Leadership
- →Partner with the Service Delivery team to scope project requirements and delivery methods
- →Work with Pricing to determine project costs and obtain quotes
- →Collaborate with our teams—including Operations, Legal, Compliance, and Finance—to ensure smooth execution
- →Stay informed on industry trends by engaging with newsletters, trade publications, and other sources
- →Build relationships across all clients, prospects, and internal departments
Requirements
- ✓Experience in account management or client-facing roles
- ✓Strong communication and interpersonal skills
- ✓Ability to travel occasionally, primarily to NYC
- ✓Understanding of data services and advertising campaigns
- ✓Experience with sales processes and revenue targets
- ✓Knowledge of industry trends and best practices
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About Experian
Experian is a global information services company that specializes in providing data and analytics solutions to businesses and consumers. Headquartered in Dublin, Ireland, with a presence in over 44 countries, Experian has been a leader in the information services industry since its inception in 1996. The company leverages advanced technology and extensive data resources to help organizations make informed decisions, mitigate risk, and identify growth opportunities. Its services are integral to sectors such as finance, retail, telecommunications, and healthcare, where accurate data is critical for operational efficiency and strategic planning. Experian offers a comprehensive suite of products and services, including credit reporting, fraud detection, marketing analytics, and decision automation. Key features of their solutions include real-time data processing, predictive analytics, and customizable reporting tools that enable clients to gain actionable insights. The company primarily targets financial institutions, retailers, and telecommunications providers, helping them manage credit risk, combat fraud, and enhance customer engagement. Additionally, Experian provides consumer credit reports and identity protection services, catering to individuals seeking financial transparency and security. Experian has established itself as a market leader, recognized for its innovative use of data and technology to solve complex business challenges. The company holds a significant market share in the information services industry, supported by its robust global infrastructure and commitment to data accuracy and compliance. Experian’s unique value proposition lies in its ability to integrate vast datasets with cutting-edge analytics, providing clients with unparalleled insights that drive business success and regulatory compliance. Its dedication to data privacy and ethical practices further reinforces its reputation as a trusted partner in the information services sector.
