Global Process Excellence & Operations Lead at Experian

A senior member of Experian's Global Compliance function, the Process Excellence and Operations Lead combines expertise in business analysis, process redesign, and system optimization with a focus on continuous improvement. Reporting to the Head of Compliance Programme & Business Partnering you will shape and implement the global strategy that transforms how Compliance operates through process optimization and technology deployment. What you'll do: Lead Compliance Process Excellence Strategy & Implementation • Guide the global compliance process excellence strategy, leading projects focused on process improvement and technology transformation. • Monitor RegTech trends and new technologies to ensure systems remain adaptable to evolving regulatory requirements. • Recommend tools for piloting or wider adoption. • Collaborate with global compliance team members to align priorities, timelines, and resources. • Provide regular reporting to senior management on program status, key metrics, risks, and challenges. • Lead change initiatives across diverse cultural environments and integrate solutions across multiple functions and geographies.Ensure Continuous Improvement Through Operational & Technology Solutions • Conduct analysis to identify high‑impact opportunities for process enhancement • Support technology implementations by presenting clear requirements aligned with compliance and our needs. • Develop continuous improvement strategies, leading projects from design to successful implementation. • Collaborate with technology teams to deploy automation solutions (e.g., RPA, AI) that enhance accuracy and efficiency • Create process documentation and technical specifications for all deliverables. • Partner with Group Risk Technology to ensure the Archer GRC platform meets compliance needs and regulatory expectations. • Establish continuous improvement practices, including lessons learned and adoption planning. • Lead change management activities and support upskilling of global compliance teams on new digital processes.Manage Compliance-Owned Systems & Technology Engagements • Be the engagement owner for compliance-owned software systems, maintaining understanding of system capabilities and requirements. • Manage relationships with external technology vendors, ensuring adherence to Experian's standards, policies, and best practices.