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Mid LevelFull-time
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Manager of Implementation Engineering to lead a customer-facing team within the Experian Partner Solutions (EPS) Group. This role involves overseeing new client onboarding, managing existing client requests, and collaborating with various teams to ensure quality outcomes.
Key Responsibilities
- →Provide leadership to a team of implementation engineers
- →Develop learning and upskill plans for the team
- →Serve as the primary contact for client onboarding issues
- →Provide customer service and technical support
- →Work with clients and teams during and after product integration
- →Provide status updates to product, sales, engineers, and operations teams
- →Manage short and long-term goals for the team
- →Create and enforce policies and documentation for the Implementation Engineering function
- →Lead Implementation Engineering projects from requirements to operations
- →Participate in the upgrade/migration strategy for client platforms
- →Manage client requests for legacy platforms
- →Resolve complex problems with potential cross-functional impact
Requirements
- ✓Strong leadership and project management skills
- ✓Experience in client onboarding and technical support
- ✓Ability to develop and enforce policies and procedures
- ✓Experience with documentation and workflow management
- ✓Knowledge of Service Now and related systems
- ✓Ability to analyze configurations and write scripts
- ✓Experience with end-to-end testing and checklists
- ✓Strong communication and client-facing skills
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