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Mid LevelFull-time
Salary Range
$45,900 - $62,100 /year
This salary is estimated based on similar roles. The actual salary may vary.
The role of our Sales Support Specialist, EPS  is to perform sales support activities for Experian clients and prospects to expand business relationships and create an outstanding client experience for clients and our sales team. Customer service experience is required. Experian is looking for a candidate with the ability to perform a large variety of responsibilities for multiple clients. This opportunity provides you with the training and resources needed for professional development and a long-term career path at Experian. 
You will report to the Senior Director of Sales Support
Main Responsibilities
• You will maintain knowledge of client environments and identify applications for Experian products.
• Manage batch programs, assist with implementations, consult on compliance, submit invoice credits/debits, manage client audits, set up subcodes, train clients, and manage reports.           
• Coordinate communication with clients for product/service changes.
• Hold meetings with clients/prospects using the phone and web tools.
• Identify cross-sell and up-sell opportunities, leading or referring them to sales personnel.
• You will research sales and service opportunities for potential clients.
• Provide customer intelligence to sales and marketing.
• Train users on Experian services.
• Communicate client account needs to team members.
• Maintain contact with product/service users to enhance relationships.
• You will lead research to support the client relationship 
 
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About Experian
Experian is a global information services company that specializes in providing data and analytics solutions to businesses and consumers. Headquartered in Dublin, Ireland, with a presence in over 44 countries, Experian has been a leader in the information services industry since its inception in 1996. The company leverages advanced technology and extensive data resources to help organizations make informed decisions, mitigate risk, and identify growth opportunities. Its services are integral to sectors such as finance, retail, telecommunications, and healthcare, where accurate data is critical for operational efficiency and strategic planning. Experian offers a comprehensive suite of products and services, including credit reporting, fraud detection, marketing analytics, and decision automation. Key features of their solutions include real-time data processing, predictive analytics, and customizable reporting tools that enable clients to gain actionable insights. The company primarily targets financial institutions, retailers, and telecommunications providers, helping them manage credit risk, combat fraud, and enhance customer engagement. Additionally, Experian provides consumer credit reports and identity protection services, catering to individuals seeking financial transparency and security. Experian has established itself as a market leader, recognized for its innovative use of data and technology to solve complex business challenges. The company holds a significant market share in the information services industry, supported by its robust global infrastructure and commitment to data accuracy and compliance. Experian’s unique value proposition lies in its ability to integrate vast datasets with cutting-edge analytics, providing clients with unparalleled insights that drive business success and regulatory compliance. Its dedication to data privacy and ethical practices further reinforces its reputation as a trusted partner in the information services sector.
