ServiceNow Business Analyst - Application Portfolio Management at Experian

Job description   Develop required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities. •                        Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks. •                        Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities. •                        Managing and communicating process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer's expectations. •                        Participate in testing and ensure all the required documentation is in place to support the client and Managed Service team where needed. •                        Co-ordination and support of client UAT, verifying defects and enhancements and working with the development team to rectify. •                        Support client process governance activities, enabling the establishment of boards and management frameworks or adapting existing frameworks as appropriate. •                        Demonstrations of the product for customers •                        Proven experience in defining and deploying 'to be' best practice processes and in identifying solutions from a people, process, and technology perspective. •                        Excellent communication skills (both written and verbal) with strong presentation skills •                        Solid experience in requirements gathering, including experience in creating process documentation. •                        Demonstrate ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to stakeholders in solving governance, process or technical problems. •                        Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity. Proven team player and team builder. •                        Ability to effectively communicate with all levels of the organization •                        Ability to demonstrate analytical and problem-solving skills. •                        Ability to mentor novice staff and drive quality, value, and best practices