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Mid LevelFull-time
Salary Range
$45,900 - $62,100 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking an Infrastructure Site Reliability Engineering (SRE) Team Manager to lead a diverse engineering team in managing and optimizing our server environment. This role involves providing technical leadership, fostering team development, and ensuring operational excellence through governance and process improvement.
Key Responsibilities
- →Lead and support a team of engineers through coaching, performance management, and career development
- →Maintain team roadmaps, allocate tasks, and manage workloads effectively
- →Act as the primary contact for contingent workers, ensuring compliance with company standards
- →Provide expert technical input during complex problem resolution and new solution implementation
- →Ensure client queries are handled efficiently, meeting or exceeding expectations
- →Oversee SLA compliance and KPI reporting, driving improvements in service delivery
- →Manage ITIL processes, including incident, problem, and change management
- →Maintain configuration and vulnerability management standards across the server estate
- →Ensure systems monitoring and capacity planning are optimized for reliability and performance
- →Promote continuous improvement in processes, technology, and team engagement
Requirements
- ✓Experience in leading and managing engineering teams
- ✓Strong technical background in infrastructure and site reliability engineering
- ✓Knowledge of ITIL processes and methodologies
- ✓Expertise in SLA management and KPI reporting
- ✓Experience with configuration and vulnerability management
- ✓Proficiency in systems monitoring and capacity planning
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About Experian
Experian is a global information services company that specializes in providing data and analytics solutions to businesses and consumers. Headquartered in Dublin, Ireland, with a presence in over 44 countries, Experian has been a leader in the information services industry since its inception in 1996. The company leverages advanced technology and extensive data resources to help organizations make informed decisions, mitigate risk, and identify growth opportunities. Its services are integral to sectors such as finance, retail, telecommunications, and healthcare, where accurate data is critical for operational efficiency and strategic planning. Experian offers a comprehensive suite of products and services, including credit reporting, fraud detection, marketing analytics, and decision automation. Key features of their solutions include real-time data processing, predictive analytics, and customizable reporting tools that enable clients to gain actionable insights. The company primarily targets financial institutions, retailers, and telecommunications providers, helping them manage credit risk, combat fraud, and enhance customer engagement. Additionally, Experian provides consumer credit reports and identity protection services, catering to individuals seeking financial transparency and security. Experian has established itself as a market leader, recognized for its innovative use of data and technology to solve complex business challenges. The company holds a significant market share in the information services industry, supported by its robust global infrastructure and commitment to data accuracy and compliance. Experian’s unique value proposition lies in its ability to integrate vast datasets with cutting-edge analytics, providing clients with unparalleled insights that drive business success and regulatory compliance. Its dedication to data privacy and ethical practices further reinforces its reputation as a trusted partner in the information services sector.
