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Mid LevelFull-time
Salary Range
$76,500 - $103,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
We’re looking for a mid-weight User Researcher to join our Product Design team at Experian. You’ll be joining a small, growing User Research team, playing a key role in shaping the user experience across two of our product domains. You’ll help us understand our customers deeply and make confident, evidence-based decisions.
 
Working in-house as part of a cross-functional product team, you’ll collaborate closely with designers, product managers, and engineers to plan and run research that drives meaningful impact from early discovery through to post-launch evaluation.
 
You’ll report into our Lead User Researcher and be supported to grow your craft, stretch your thinking, and help define what great research looks like at Experian.
 
What you’ll be doing
• Partner with designers and product managers to identify research opportunities across the end-to-end product lifecycle.
• Plan and conduct research using a mix of methodologies, from usability testing and in-depth interviews to card sorts and concept testing.
• Balance generative and evaluative research to uncover needs, validate ideas, and inform product strategy.
• Apply lean research principles, delivering just enough insight, at the right time, to move teams forward with confidence.
• Synthesise findings into clear, actionable insights that influence product direction and measurable outcomes.
• Champion the voice of the customer across teams, helping others see how research drives impact.
• Contribute to evolving our research practice, operations, tools, and ways of working across domains.
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About Experian
Experian is a global information services company that specializes in providing data and analytics solutions to businesses and consumers. Headquartered in Dublin, Ireland, with a presence in over 44 countries, Experian has been a leader in the information services industry since its inception in 1996. The company leverages advanced technology and extensive data resources to help organizations make informed decisions, mitigate risk, and identify growth opportunities. Its services are integral to sectors such as finance, retail, telecommunications, and healthcare, where accurate data is critical for operational efficiency and strategic planning. Experian offers a comprehensive suite of products and services, including credit reporting, fraud detection, marketing analytics, and decision automation. Key features of their solutions include real-time data processing, predictive analytics, and customizable reporting tools that enable clients to gain actionable insights. The company primarily targets financial institutions, retailers, and telecommunications providers, helping them manage credit risk, combat fraud, and enhance customer engagement. Additionally, Experian provides consumer credit reports and identity protection services, catering to individuals seeking financial transparency and security. Experian has established itself as a market leader, recognized for its innovative use of data and technology to solve complex business challenges. The company holds a significant market share in the information services industry, supported by its robust global infrastructure and commitment to data accuracy and compliance. Experian’s unique value proposition lies in its ability to integrate vast datasets with cutting-edge analytics, providing clients with unparalleled insights that drive business success and regulatory compliance. Its dedication to data privacy and ethical practices further reinforces its reputation as a trusted partner in the information services sector.
