Regulatory Operations Compliance Analyst at Fanaticsfbg

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Overview: As a Regulatory Operations Compliance Analyst you will join our Compliance team in a pivotal role that bridges Customer Operations with Enterprise Compliance to uphold customer facing regulatory requirements. This role requires a deeply curious, analytical, investigative mindset with a strong attention to detail and ability to communicate complex matters effectively. You will support both the customer and the business in highly sensitive & regulated areas such as Responsible Gaming, Complaints & Disputes, Federal & State Tax Requirements, KYC, and more, by researching, resolving, and responding to both internal and external customer escalations. You will work closely with business partners such as the Responsible Gaming team, State Compliance, Fraud, Payments, Customer Operations, and VIP, as a subject matter expert to prevent and/or mitigate customer facing risks. What You Will Do: • Act as the front line and subject matter expert for all customer facing regulatory requirements and communication • Communicate directly with customers via email for both inbound and outbound escalations • Perform in depth account reviews to uphold both proactive and reactive Responsible Gaming customer escalations • Monitor, analyze, and respond to customer complaints across multiple channels both internally and externally • Document actions and information found throughout investigations to develop and maintain account files • Work cross functionally with internal and external partners to resolve complex customer compliance issues • Collaborate with leadership to identify and suggest process optimization opportunities for the day-to-day operation • Uphold daily, weekly, and monthly reporting for both internal and external partners What Skills You Bring: • 1+ year[s] of Compliance, Fraud, AML, Risk, or related experience within a highly regulated industry. Experience in a customer facing role for in-person or online Sportsbook and Casino is a plus • Ability to autonomously conduct in-depth investigations for complex and sensitive situations. Strong investigative skills and a natural proclivity to curiosity is required • Strong attention to detail is required • Ability to be flexible while ensuring accuracy in an ever-changing regulatory environment • Strong written and verbal communication skills, with the ability to explain complex compliance issues to diverse stakeholders • Ability to exercise discretion and maintain confidentiality of information • Ability to multi-task and meet deadlines • Self starter with the ability to work well both independently and as part of a collaborative team • Proficiency in tools such as the G-Suite, Salesforce, KYC & geolocation tooling, Tableau, Sigma, Snowflake, etc. • Comfortable with use of Generative AI • Ability to obtain and maintain licensing in multiple jurisdictions Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit [Upgrade to PRO to see link] Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit [Upgrade to PRO to see link] Salary Range$70,000—$85,000 USD