Junior Operations Business Analyst | Consumer Payments at farfetch

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. OPERATIONS We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world. PORTO Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals. THE ROLE We are looking for a Business Analyst to join our Payments team. In this role, you will be a key player in optimizing our consumer payment flows. You will work with data to identify opportunities, define requirements, and help implement solutions that directly impact our bottom line and customer experience. WHAT YOU'LL DO • Analyze Payment Performance: Deeply analyze our payment data to identify areas for improvement in the payment flow. Actively monitor our payment data to spot anomalies, drop-offs, and decline trends, investigating the root cause before they become major issues. • Lead Projects: Take ownership of key projects from conception to launch, ensuring clear communication, timely delivery, and a focus on measurable outcomes. You'll work closely with product, engineering, operations and finance to drive project success. • Drive Conversion Improvements: Partner with Product Managers and engineers to conceptualize, define, and prioritize features that enhance the payment experience and increase payment conversion rates. • Optimize for Cost: Conduct detailed analyses of payment processing costs, including transaction fees, FX rates, chargebacks, and other operational expenses. Identify and model opportunities to reduce these costs. • Monitor and Report: Create and maintain dashboards and reports to track key performance indicators (KPIs) such as payment success rates and cost per transaction. • Experimentation: Design and analyze A/B tests to validate new features or changes to the payment flow, ensuring a data-driven approach to optimization. • Stakeholder Management: Present clear, data-backed insights and recommendations to cross-functional teams and leadership. WHO YOU ARE • You have proven experience as a Business Analyst or in a similar analytical role, preferably in the fintech, e-commerce, or payments space. • You are highly proficient in SQL/BigQuery and Google Sheets. More importantly, you know how to look beyond the raw numbers to extract real insights and tell a compelling story. • You are a proactive problem solver who doesn't just report on data, but acts on it—you actively go after issues and drive practical solutions. • You have excellent interpersonal and communication and presentation skills, able to translate complex data into clear, actionable insights for technical and non-technical audiences. • You have experience leading projects and can demonstrate the ability to drive initiatives from ideation to completion. • Knowledge of the payments ecosystem, including payment gateways, processors, card networks, and alternative payment methods, is a big plus. REWARDS & BENEFITS • Health insurance for the whole family, flexible working environment and well-being support and tools • Extra days off, sabbatical program and days for you to give back for the community • Training opportunities and free access to Udemy • Flexible benefits program EQUAL OPPORTUNITIES STATEMENT • FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know. SCAM DISCLAIMER • It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.