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Mid LevelFull-time
Salary Range
$45,900 - $62,100 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Support professional to join our team in Guimarães. This role involves providing service and customer support, managing on-site installation, repair, maintenance, and test tasks, and diagnosing technical problems.
Key Responsibilities
- →Be the first point of contact for users who call our IT Support
- →Provide the highest level of customer service
- →Track all issues in our task system
- →Troubleshoot end-user issues on various software applications, hardware, network, and telecommunications systems
- →Contact vendors for printers and telecom providers
- →Configure and maintain basic server settings
- →Escalate to 3rd level support on unfamiliar server-related problems
- →Maintain our office structure.
Requirements
- ✓Minimum of 2 years IT support experience
- ✓Ability to handle multiple tasks and priorities
- ✓Detail-oriented
- ✓Experienced with network domains, DNS, DHCP, File Server
- ✓Practical awareness of workstation maintenance
- ✓Knowledge of managing Windows services, Deploy software, Drivers installation, Active Directory
- ✓Security information and troubleshooting anti-virus, firewall, and user behavior issues
- ✓Analyze infrastructure repairs and request providers when needed
- ✓Strong interpersonal communication and team-based skills
- ✓Negotiate deadlines and the best way to get your job done with your clients, always keeping your SLA in mind
- ✓Being a self-starter as well as a problem-solver
- ✓Can speak and understand English.
Benefits
- ★Health insurance for the whole family, flexible working environment and well-being support and tools
- ★Extra days off, sabbatical program and days for you to give back for the community or taking care of you
- ★Training opportunities and free access to Udemy
- ★Flexible benefits program
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