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DirectorFull-timeAI
Salary Range
$204,000 - $276,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Manager of Forward Deployed Engineers to join Federato, an AI-native platform that spans the full policy lifecycle in the insurance industry. This role involves defining and evolving the operational direction of our implementation model and managing Managers of Forward Deployed Engineers and Technical Program Managers.
Key Responsibilities
- →Help define and evolve the operational direction of our implementation model as product and customer patterns evolve.
- →Serve as an escalation and resolution point for your leaders and book of business.
- →Directly manage Managers of Forward Deployed Engineers (FDEs) and Technical Program Managers (TPMs), coaching performance, delegation, and conflict resolution while developing the next generation of delivery leadership.
- →Ensure clarity of ownership across pods, strengthen onboarding and enablement for FDE leaders, and create structure that enables managers and engineers to operate independently.
- →Build for current and future state profiles, partnering on headcount planning and resourcing tradeoffs while balancing customer commitments with sustainable capacity.
- →Tie delivery performance to utilization and renewal readiness, using data to inform tradeoffs and improve decision quality.
- →Act as connective tissue across GTM, Product, and Engineering, translating field patterns into actionable insights, and aligning delivery narratives with executive stakeholders.
Requirements
- ✓10+ years in enterprise SaaS delivery, Professional Services, or Forward Deploy models.
- ✓3–5+ years leading managers in a customer-facing engineering organization.
- ✓Experience owning delivery outcomes across multiple enterprise accounts.
- ✓Strong commercial acumen and comfort operating against financial targets.
- ✓Proven executive communication skills; comfortable presenting strategy to C-levels.
- ✓Enterprise B2B SaaS experience.
- ✓Insurance experience is a major bonus.
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