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Mid LevelFull-timeGit
Salary Range
$24,480 - $33,120 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Writer / Knowledge Base Specialist to join our team and take ownership of our product documentation and knowledge base. This role focuses on creating clear, structured, and user-friendly documentation that helps customers understand and use our platform independently.
Key Responsibilities
- →Own and maintain the company’s product Knowledge Base.
- →Write and update documentation for platform features, configurations, and workflows.
- →Create step-by-step guides, tutorials, and FAQs to support users.
- →Translate technical concepts into clear and accessible content for non-technical users.
- →Collaborate with Product Managers and Engineers to document new features and releases.
- →Ensure documentation stays accurate and updated as the product evolves.
- →Improve the structure, taxonomy, and organization of the knowledge base.
- →Create supporting materials such as screenshots, diagrams, or short video tutorials.
- →Use support tickets, customer feedback, and usage data to continuously improve documentation.
Requirements
- ✓3+ years of experience as a Technical Writer, Documentation Specialist, or similar role.
- ✓Experience documenting digital products, SaaS platforms, or technical tools.
- ✓Experience using documentation platforms such as Confluence, GitBook, Notion, Zendesk Guide, or similar tools.
- ✓Excellent written communication skills.
- ✓Strong ability to structure and simplify complex information.
- ✓User-centric mindset, focused on helping customers find answers quickly.
- ✓Ability to quickly learn and understand technical products.
- ✓High attention to detail and content quality.
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