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Mid LevelFull-timeFigmaAgileGoAI
Salary Range
$82,875 - $112,125 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Product Support Team Member to join Figma, a company dedicated to making design accessible to all. This role involves ensuring our community has an exceptional experience across our public platforms and touch-points.
Key Responsibilities
- →Monitor our community and social platforms (community forum, X, Reddit etc.) and handle escalations
- →Provide outstanding technical support for new and experienced Figma users on community and social platforms
- →Help moderate and organize our community forum, ensuring it remains a healthy and safe space for our global community
- →Identify trends and areas of improvement for our community forum and other community support initiatives
- →Collaborate with design and engineering teams to investigate and resolve complex issues
- →Collect and prioritize customer feedback into meaningful recommendations for our product and research teams
- →Close the feedback loop with users when bugs are resolved and feature requests are implemented
- →Craft detailed, easy-to-understand support content (e.g., FAQs, product launch announcements, internal documentation)
Requirements
- ✓2+ years’ experience working in a support or community environment for a technical SaaS product, with familiarity with design processes and tools
- ✓Good technical capability and written communication skills, with the ability to turn complex ideas into easily understood concepts
- ✓A high attention to detail and skilled with prioritizing tasks by level of urgency
- ✓A willingness to listen to customer feedback and respond effectively in a public forum or directly with the user
- ✓Availability to work weekends
Benefits
- ★Opportunity to work in a startup-like environment
- ★Chance to shape the future of design and collaboration
