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Mid LevelFull-timeRustAWSAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for driven, customer service-oriented teammates to join Figure, a leading fintech company specializing in homeownership solutions. In this role, you will provide product, technical, and educational support to potential and existing customers, serving as their primary point of contact.
Key Responsibilities
- →Be the first point of contact and advocate for customers
- →Handle inquiries via omni-channel communication and process applications with exceptional service
- →Educate customers on Figure’s products with knowledge and enthusiasm
- →Promote brand recognition and loyalty through unrivaled support via phone, chat, and email
- →Gather insights to assist in process improvement for Figure’s products and services
- →Provide technical support and troubleshooting for various issues
- →Conduct video notary sessions with attention to detail and professionalism
- →Participate in new training and licensing programs
- →Contribute to a vibrant team environment
Requirements
- ✓BA/BS from an accredited university preferred with 1+ years in a customer-facing role
- ✓Active Mortgage Loan Originator (MLO) license in Missouri within the last 5 years preferred
- ✓Required to obtain Missouri MLO licensing within 60 days of hire
- ✓Proven background as a dependable and reliable team player
- ✓Flexibility and adaptability to ongoing process refinements
- ✓Confident, friendly, and compassionate communication skills
- ✓Successfully complete required compliance trainings
- ✓Positive and problem-solving approach to customer service
- ✓Ability to instill trust and rapport with customers
- ✓Process-driven organizational skills
- ✓Quick and flexible learning style with the ability to navigate new technology platforms
Benefits
- ★Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for select plans
- ★Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- ★Employer-funded life and disability insurance coverage
- ★11 Observed Holidays & PTO plan
- ★Up to 12 weeks paid family leave
- ★Continuing education reimbursement
