Growth Operations Lead at Firecrawl

GROWTH OPERATIONS LEAD We're looking for someone who keeps the engine running — and makes it run faster. You'll own the operational backbone of Firecrawl's growth motion: billing lifecycle, revenue dashboards, procurement, collections, and the compliance workflows that let us close enterprise deals without tripping over ourselves. If you're the person who finds the thing that's broken before anyone notices, builds a dashboard no one asked for but everyone needs, and quietly saves the company $50K by catching a bad contract — this is your role. Salary Range: $90,000–$160,000/year (Range shown is global. Compensation is adjusted based on your country's cost of living — major U.S. cities will be at the higher end of the range. You can explore how we calculate this here: [Upgrade to PRO to see link] Equity Range: Up to 0.05% Location: Remote (Americas, UTC-3 to UTC-10) Job Type: Full-Time or Contract Experience: 3+ years in revenue operations, billing operations, or growth ops at a SaaS or usage-based company Visa: N/A (Remote) ABOUT FIRECRAWL Firecrawl is the easiest way to extract data from the web. Developers use us to reliably convert URLs into LLM-ready markdown or structured data with a single API call. In just a year, we've hit 8 figures in ARR and 90k+ GitHub stars by building the fastest way for developers to get LLM-ready data. We're a small, fast-moving, technical team building essential infrastructure super-intelligence will use to gather data on the web. We ship fast and deep. WHAT YOU'LL DO - Own the billing lifecycle end to end: Invoicing, collections, subscription management, credits, refunds, and disputes. Nothing falls through the cracks. Customers get billed correctly, on time, every time. - Build revenue dashboards the team can trust: Create and maintain dashboards from raw data that give the team real-time visibility into revenue, usage, churn, and expansion. The founders should be able to answer "what are we spending and why?" in under five minutes. - Run procurement and vendor operations: Manage subscriptions, contracts, and renewals. Catch wasteful spend before it compounds. Negotiate terms that make sense for a fast-growing startup, not a Fortune 500. - Own operational compliance: Operate SOC 2, GDPR, and similar compliance workflows at the day-to-day level — questionnaires, audits, documentation, and vendor security reviews. You're not building the program from scratch; you're keeping it running and audit-ready. - Support enterprise deal operations: Handle the operational side of enterprise deals — procurement paperwork, security reviews, custom billing arrangements, and anything else that sits between "verbal yes" and "signed contract." - Use AI to move faster than one person should: Build workflows with AI tools to automate reporting, questionnaires, and repetitive ops work. You treat every manual process as a problem to be solved, not a fact of life. WHAT WE'RE LOOKING FOR Operationally relentless. You clear the queue. Nothing falls through the cracks. You have systems — whether it's a spreadsheet, a Notion board, or something you built yourself — that keep you on top of everything. People trust you because things get done when you say they will. Comfortable owning the billing lifecycle. You've managed invoicing, collections, subscriptions, or procurement before — ideally at a usage-based or SaaS company. You understand how billing complexity scales and how to stay ahead of it. Can build dashboards from raw data. You're not waiting for a data team to build you a report. You can pull data, structure it, and build revenue dashboards that the team actually uses to make decisions. SQL or equivalent is a plus, but what matters is that you can get from raw data to trusted insight. Has operated compliance at the operational level. You've worked with SOC 2, GDPR, or similar frameworks — not as a consultant who designed the program, but as the person who keeps it running day to day. You know what an auditor is going to ask for before they ask. Uses AI daily to multiply output. You use tools like Claude, n8n, or whatever gets the job done to automate reporting, questionnaires, and ops work. You're not intimidated by new tools — you're the first person on the team to try them. Experience with usage-based pricing and enterprise deal support. You've seen how usage-based models create billing complexity and you know how to manage it. You've helped get enterprise deals across the finish line by handling the operational details that AEs shouldn't be touching. Backgrounds that tend to do well: Revenue ops or billing ops at a SaaS or API company. Finance operations at a high-growth startup. Growth ops roles where you owned the full lifecycle from billing to reporting to compliance. People who've been the "one person who keeps everything running" at a company that was growing faster than its processes. WHAT WE'RE NOT LOOKING FOR Finance strategists who don't do the work. This is a hands-on role. If you want to build financial models and present to the board but don't want to chase down a missing invoice, this isn't it. People who need a team before they can deliver. You'll have tools, AI, and support — but you need to be able to own billing, dashboards, compliance, and procurement yourself. If you need a direct report for each function, you'll be frustrated here. Ops people who avoid data. If you're more comfortable with process docs than dashboards, this isn't the right fit. We need someone who lives in the numbers and can build the reporting infrastructure, not just consume it. Anyone who treats compliance as someone else's problem. If your instinct when an auditor sends a questionnaire is "who handles this?" instead of "let me knock this out" — this isn't your role. A NOTE ON PACE We operate at an absurd level of urgency because the window for what we're building won't stay open forever. If that excites you, keep reading. If it doesn't, no hard feelings — but this role probably isn't for you. BENEFITS & PERKS AVAILABLE TO ALL EMPLOYEES - Salary that makes sense — $90,000–$160,000/year (global), based on impact, not tenure - Own a piece — Up to 0.05% equity in what you're helping build - Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge - Parental leave — 12 weeks fully paid, for moms and dads - Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human - Learning & Development — Expense up to $1,000/year toward anything that helps you grow professionally - Team offsites — A change of scenery, minus the trust falls - Sabbatical — 3 paid months off after 4 years, do something fun and new AVAILABLE TO US-BASED FULL-TIME EMPLOYEES - Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works - Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs - Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind - Doctegrity telehealth — Talk to a doctor from your couch - 401(k) plan — Retirement might be a ways off, but future-you will thank you - Pre-tax benefits — Access to FSAs and commuter benefits (US-only) to help your wallet out a bit - Pet insurance — Because fur babies are family too AVAILABLE TO SF-BASED EMPLOYEES - SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy - E-Bike transportation — A loaner electric bike to get you around the city, on us INTERVIEW PROCESS 1. Application Review – Send us your stuff + a quick note on why this excites you. Bonus points if you can show us something you've built — a dashboard, a workflow, an ops system that made a real difference. 2. Operations & Systems Interview (~45 min) – Walk us through how you've managed billing, compliance, or revenue operations in a previous role. We'll dig into a real scenario: how you'd approach building revenue visibility or managing billing complexity at scale. We're looking for operational depth, systems thinking, and speed — not theoretical frameworks. 3. Founder Chat (~30 min) – Culture, pace, ownership, and how you like to work. Time for your questions too. 4. Paid Work Trial (1–2 weeks) – Test drive the real thing: tackle a real ops challenge — build a dashboard, clean up a billing process, or audit a vendor list. 5. Decision – We move fast after the trial. If you want to be the person who keeps a rocketship from shaking apart — and you're not afraid to own billing, dashboards, compliance, and procurement all at once — this is your shot. 👉 Apply now and let's build the machine.