Data Analyst at Firstglobalmanagementservicesinc

Building a Brand Starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Learn more at www.firstagency.com What You Would Get To Do The Data Analyst supports internal and external stakeholders by producing reports and data trends for the account’s global events program. The Data Analyst is responsible for meeting the reporting needs of the client and FIRST’s account leadership by leveraging the account’s data systems and reporting assets. This role requires working directly with a variety of stakeholders to critically evaluate requirements and build intuitive, robust, and insightful reports. The ideal candidate will transform raw data into structured, meaningful information, which will then be analyzed to glean insights that drive strategic operational and business decisions. Your Contributions • Responsible for processing and reporting data pertaining to global event operations across the account and delivering metrics to internal and external stakeholders via dashboards, data tables, event management applications and globally aligned, templated spreadsheets • Responsible for accurate, consistent, and globally aligned reporting on, but not limited to: • • Event Spaces - Validation of categorization, utilization analysis and forecasting • Operating Metrics - Event volumes, tiers/levels, characteristics, attendance, trends and forecasting • Client/Leadership Reporting - provide complex, recurring, regional and global data reports and data trends on a monthly and quarterly basis to internal and external stakeholders • Interpret, analyze, and provide data trends to identify operational impact and trends • Support the Service Lines (Event Management, Event Production, Account Operations, Client Service) with robust, timely and accurate reporting contributions to Quarterly Business Reviews • Create, build and maintain analytical and operational dashboards highlighting key service metrics for internal and external stakeholders, leveraging Google Workspace reporting tools and Tableau • Connect and integrate raw data from multiple sources and systems and provide data trends to impact performance and operational results • Detect, examine, and decode trends or patterns within intricate datasets • Perform calculations and analysis of space utilization and occupancy data to look at and forecast future space planning operations for the client • Analyze time tracking data submitted by global service teams to support the identification of trends and opportunities for greater efficiency • Collaborate with internal stakeholders to specify and understand data requirements for key data analysis projects and alignment to business priorities • Support the tracking of key metrics (KPIs) that provide insight into performance, staffing and operational efficiency • Identify opportunities for process enhancements, efficiencies and improved data accuracy • Develop effective presentations with data trends to global stakeholders (within FIRST and client), conveyed through accurate and globally aligned reports and visual presentations • Effectively collaborate and contribute to knowledge sharing best practices on data/system-related topics with clients and other partner vendors • Seek opportunities for continuous improvement in the data program • Collaborate with peers to ensure global alignment and consistency in reporting definitions, accuracy, format and delivery • Maintain deep system knowledge of data sources • Build, manage and maintain internal event and operational trackers for the account • Administrative duties including management of data team documentation and user guides What We Are Looking For • 5-7 years of experience in a similar role • Prior experience with a strong demonstrated background in data analysis and stakeholder management • Strong data visualization skills; ability to create visual representations from raw data using charts and graphs to convey data insights and trends • Ability to work collaboratively, solicit input and advice from others, ask probing questions, apply critical thinking and be comfortable working in an agile environment • Innovative, creative and self-motivated individual who is open to looking at new, efficient ways of working • Ability to present to internal and external senior stakeholders on findings from data analysis • Capable of critically evaluating data to derive meaningful, actionable trends • Excellent project, task and time management skills • Ability to work under deadlines and successfully manage multiple projects concurrently with the ability to prioritize your work effectively • Proficient with Microsoft Office including Outlook and Excel • Extensive experience working in Google Workspace, specifically Google Sheets and Excel Sheets • Excellent written and oral communication skills, including ability to effectively communicate with business and technical audiences • Familiarity with database technologies • Extensive experience working in Google Workspace, specifically Google Sheets and Excel Sheets • Ambitious, proactive and resourceful; solutions-oriented • Self-directed able to work independently • SQL knowledge required • Experience working in a global, highly matrixed organization • Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings • Work intelligently and ensure management is aware of problems or issues which negatively affect productivity • Build excellent relationships with the team through positive communications • Proactively contribute to achieving the company’s goals and objectives and consistently demonstrate company values • Ensure knowledge is shared within the team to enable them to work smarter and more efficiently • Work on ad hoc requests as required At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth: • Private Healthcare (Medical & Dental) from day 1 • Annual Health Screening • 20 Days Annual Leave PLUS Public Holiday • Employee Assistance Program including 24/7 support, counselling, and legal consult • Complimentary Access to Headspace, Maven & more • Wellness Stipend • Personal Volunteer Day • Life Insurance • Mobile Phone Allowance • Discretionary Bonus Structure • Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations. #TS1-LI #LI-Hybrid FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.