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Mid LevelFull-timeAWSAIAPI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Founding Support Engineer to build FleetWorks’ technical support function from the ground up. You’ll be the front line of defense for our customers, triaging issues, debugging across our stack, resolving tickets independently, and creating the run-books and processes that will scale as we grow.
Key Responsibilities
- →Own first-line technical support for FleetWorks’ customers—diagnosing issues across AI agent logic, data, integrations, and configuration
- →Build the support engineering function from scratch: ticketing workflows, triage criteria, escalation paths, runbooks for known issues, and documentation standards
- →Resolve 80%+ of routine technical tickets independently within your first 90 days
- →Handle day-to-day configuration changes, API Health Monitoring, agent behavior updates, compliance policy settings, and standard integration setup
- →Communicate directly with customers’ technical teams to troubleshoot and test integrations
- →Surface patterns and recurring issues to Product and Engineering
Requirements
- ✓3+ years of professional experience in a technical support, support engineering, or similar hands-on debugging role
- ✓Strong debugging instincts—you can take a vague report and systematically narrow it to root cause
- ✓Comfort reading logs, navigating APIs, and working across cloud infrastructure
- ✓Experience communicating with both technical and non-technical audiences
- ✓A 0-to-1 builder mindset—you thrive in ambiguity and create structure where none exists
- ✓High agency—you see what needs to be done and do it
- ✓Curiosity about freight and logistics—you’re eager to learn loads, rates, TMS integrations, and the operational context
Benefits
- ★Top tier cash and equity compensation
- ★Competitive medical, dental, and vision benefits
- ★The opportunity to build a critical function from the ground up at a high-growth startup
- ★The opportunity to learn quickly, grow fast, and be rewarded for your contributions
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