Revenue Operations Manager - Systems at Flex

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team? About the Role Flex is seeking a Revenue Operations Manager to build, own, and scale the operational backbone for our New Verticals division — Flex's expansion beyond rent into non-rent split-pay verticals. Reporting to the Head of Revenue Operations, you'll be the first dedicated RevOps hire to support New Verticalsr, responsible for standing up the systems, processes, and data infrastructure that will power this division through its next phase of growth. New Verticals is exiting its experimental phase with clear product-market signal and aggressive growth targets. You'll work closely with Business Development,Sales and cross-functional leadership to architect the GTM engine from the ground up — Salesforce configuration, pipeline management, routing, reporting, and the full revenue tech stack. This is a build role: you'll define the playbook, not inherit one. This is an ideal role for someone who thrives in ambiguity, has stood up RevOps infrastructure before, and wants to shape the operational foundation of a high-growth division. What You'll Do Systems Architecture & Ownership • Build and own the Salesforce environment for New Verticals — objects, fields, page layouts, record types, validation rules, flows, and automations tailored to non-rent split-pay sales motions. • Design and implement revenue tech stack integrations (CRM, enrichment, routing, marketing) to support NV's distinct sales process and team structure. • Establish system architecture standards, documentation, and governance that can scale as the division grows from a small team to a full GTM org. • Serve as the primary systems expert for New Verticals — owning troubleshooting, enhancements, and feature requests end-to-end. Process Design & GTM Enablement • Architect the sales process from lead-to-close — stage definitions, pipeline management, forecasting methodology, and deal hygiene standards. • Design and deploy routing rules, territory logic, and assignment workflows specific to go-to-market motions (biller channel, D2C, consumer cross-sell). • Partner with Revenue Operations leadership to align on New Verticals processes with company-wide RevOps standards while accommodating the division's unique needs. • Build scalable onboarding workflows and enablement materials for new hires as the team scales rapidly. Data, Reporting & Analytics • Define and maintain core operating metrics — TPV, pipeline velocity, conversion rates, and division-specific KPIs. • Build dashboards and reports that give Revenue team leadership real-time visibility into pipeline health, forecast accuracy, and team performance. • Ensure data quality and integrity through validation rules, audits, deduplication, and governance practices. • Partner with Data and BI teams to ensure data flows cleanly into Snowflake and downstream analytics. Cross-Functional Leadership • Act as the operational bridge between the team’s Business Development,Sales, Partner Success, and the broader RevOps team. • Translate business requirements into system design — converting ambiguous asks into reliable, repeatable processes. • Represent the operational needs in company-wide RevOps planning, tool evaluations, and architecture decisions. • As the division scales, help scope and build the New Verticals RevOps function — contributing to hiring plans, role definitions, and team structure. Who You Are Qualifications • 5+ years of experience in Revenue Operations, Sales Operations, or GTM Operations, with at least 2 years in a senior or lead capacity. • Deep Salesforce expertise — you've configured and built environments, not just maintained them. Salesforce Administrator Certification preferred. • Demonstrated experience standing up RevOps infrastructure for a new or rapidly scaling business unit, division, or company. • Familiarity with GTM systems such as Outreach, LeanData, Clay and HubSpot Marketing.. • Experience with AI-assisted operational tooling (e.g., Claude, Claude Code) is a plus. Skills & Attributes • Builder mentality — you're energized by creating from zero, not just optimizing what exists. • Strong architectural thinking — you design systems and processes that scale, not just ones that work today. • Comfort with ambiguity — you can define scope, make tradeoffs, and move forward when the playbook doesn't exist yet. • Exceptional cross-functional communication — you translate between technical and business stakeholders fluently. • High ownership and accountability — you treat the division's operational success as your own. • Detail-oriented execution paired with strategic perspective — you can wire up a validation rule and advise on GTM process design in the same afternoon. Compensation Flex takes a market-based approach to pay, and compensation may vary depending on your primary work location. Work locations are categorized into one of three tiers based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be commensurate with their experience, qualifications, and Flex’s internal leveling guidelines and benchmarks. • Tier 1 (NYC/SF/Seattle): $136,000—$170,000 USD • Tier 2: $122,400—$153,000USD • Tier 3 (SLC): $115,600—$144,500 USD Life at Flex We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace. Offices Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program. Benefits For full-time U.S. employees we offer: • Competitive medical, dental, and vision • Company equity • 401(k) plan with company match • Unlimited paid time off + 13 company paid holidays • Parental leave • Flex Cares Program: Non-profit company match + pet adoption coverage • Free Flex subscription For full-time non-U.S. employees, we offer: • Competitive compensation + company equity • Unlimited PTO