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ManagerFull-timeRust
Salary Range
$83,232 - $112,608 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Account Manager at Flexport will help clients grow by understanding their supply chain needs and partnering to find solutions. This role requires managing client relationships with professionalism and attention to detail.
Key Responsibilities
- →Cultivate and grow relationships with key client executives and stakeholders
- →Meet regularly with clients to monitor account health and improve their experience
- →Identify, develop, and close upsell, cross-sell, and renewal opportunities
- →Monitor client financial health and ensure consistent payment schedules
- →Lead client onboarding and create standard operating procedures
- →Work globally with counterparts in Asia, North America, and Latin America
- →Monitor client metrics data and address escalations
- →Prepare content for regular client touch points
- →Lead quarterly strategy reviews
- →Drive product adoption with client stakeholders
- →Review and document client success criteria
- →Mentor fellow Account Managers
Requirements
- ✓3+ years of experience in supply chain operations, sales/account management, or client-facing role
- ✓Ideally 2+ years experience in logistics, freight forwarding, or supply chain
- ✓Fluency in Dutch and English
- ✓Client-centric approach with focus on client outcomes
- ✓Hands-on, process-oriented thinking with strong problem-solving skills
- ✓Deep curiosity about client needs
- ✓Attention to detail
- ✓Strong business acumen
- ✓Proven track record of selling products
- ✓Consultative approach to growing customers
