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SeniorFull-timeGo
Salary Range
$100,555 - $136,045 /year
This salary is estimated based on similar roles. The actual salary may vary.
As a Product Manager for Post-Order Experience (m/f/d), you'll own the end-to-end experience customers have after placing an order - from real-time tracking through delivery completion and everything that happens when things don't go as planned.
This is a unique role that sits at the intersection of operations and consumer Product. You'll shape customer-facing experiences like order tracking, delivery communication, and our Help Center, while also building and improving the operational systems behind workforce management, including employee data integrations, working-hour tracking for productivity and payroll, compliance and identity verification.. The scope is broad and evolving - we're looking for someone comfortable navigating ambiguity and shifting priorities in a fast-paced environment.
You'll partner closely with operations, customer care, engineering, design, and analytics to deliver improvements that customers feel and that scale operationally.
You will:
• Own the product vision and roadmap for post-order customer touchpoints, including order tracking, delay management, delivery status communication, and post-order feedback
• Drive improvements to our help center and customer support experience, identifying opportunities for automation and self-service
• Build and maintain workforce management tools and integrations (scheduling, punching, HR system integrations, compliance workflows)
• Collaborate with operations stakeholders to ensure rider-facing and customer-facing systems work together seamlessly
• Define and monitor key metrics across customer satisfaction, operational efficiency as well as workforce data quality and compliance 
• Lead discovery, prioritization, and delivery with a cross-functional squad of engineers, designers, and analysts
• Balance quick tactical fixes with longer-term strategic bets - this domain requires both
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About Flink3
Flink3 is a forward-thinking technology company specializing in advanced data processing and analytics solutions. Operating at the intersection of big data and real-time computing, the company leverages cutting-edge technologies to help organizations derive actionable insights from complex datasets. While the name "Flink3" suggests a connection to Apache Flink, a popular stream processing framework, the company has carved out its own niche in the data engineering and analytics space. Founded with a vision to democratize data processing, Flink3 provides scalable and efficient solutions tailored to modern business needs. Flink3's core offerings include real-time data streaming platforms, batch processing tools, and integrated analytics dashboards designed to handle high-volume, high-velocity data. Key features of their solutions include low-latency processing, fault-tolerant architectures, and seamless integration with existing data ecosystems. The company primarily targets enterprises in sectors such as finance, healthcare, and e-commerce, where data-driven decision-making is critical. By focusing on performance, scalability, and ease of use, Flink3 enables organizations to unlock the full potential of their data without compromising on reliability or speed. Flink3 has established itself as a trusted partner in the data processing domain, with a growing client base that includes both startups and Fortune 500 companies. The company's unique value proposition lies in its ability to combine deep technical expertise with a customer-centric approach, ensuring that solutions are not only powerful but also aligned with business objectives. With a strong emphasis on innovation and continuous improvement, Flink3 remains at the forefront of the evolving data analytics landscape, helping clients stay competitive in an increasingly data-driven world.
