Hardware Support Engineer, Aviation at Flock%20safety

WHO IS FLOCK? Flock is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. THE OPPORTUNITY We are hiring a Aviation Support Engineer to serve as the technical backbone of our Drone as a First Responder (DFR) infrastructure. In this role, you will bridge the gap between complex robotic hardware and real-world operations, ensuring our fleet of automated docks and drones remains mission-ready. You will work closely with our Lead Aviation Support Engineer to master the current docking system while playing a critical role in the deployment, validation, and troubleshooting of our next-generation automated infrastructure. In this position you will: - Diagnose and resolve complex mechanical, electrical, and software issues within our automated docking and charging systems. - Use remote diagnostic tools (Grafana, Sigma) to monitor fleet health and perform remote "tele-recovery" of grounded assets. - Participate in the hands-on "bring-up" and QA testing of new docking hardware, applying industrial automation principles to ensure 24/7 reliability. - Act as the primary feedback loop between field operations and the Engineering team, identifying actionable bugs and hardware improvements. - Create and maintain technical SOPs and troubleshooting guides to help scale our support capabilities as we grow. The position requires candidates to work onsite at our Atlanta based manufacturing facility for hands-on hardware collaboration and field testing. THE SKILLSET - Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Robotics, or a related technical field. - 2–4 years of experience in industrial automation, robotics support, IoT device management, or a similar field-heavy engineering role. - Proficiency in Linux/Unix environments and basic command-line navigation. - Experience with hardware diagnostic tools (e.g., Multimeters, Oscilloscopes) and digital monitoring dashboards (e.g., Grafana, Sigma, or similar telemetry tools). - Demonstrated effective communication skills, specifically the ability to translate technical hardware failures into clear, actionable documentation. - Excellent teamwork skills with a proven ability to learn from senior leads and execute within a cross-functional environment. Nice to have: - Experience with PLC programming or industrial control systems. - Familiarity with Git and an understanding of firmware/software deployment cycles. - Knowledge of battery management systems (BMS) or automated electromechanical systems. - FAA Part 107 Remote Pilot Certificate (or a willingness to get one). Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 DAYS AT FLOCK We prescribe 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Hardware Operations Engineer at Flock. The First 30 Days - Learn about Flock’s hardware portfolio and achieve "Level 1" internal certification on existing dock systems. - Perform an in-person inspection of an Atlanta-based dock and shadow the Lead Engineer on remote troubleshooting sessions. - Set up your development environment and familiarize yourself with the firmware repos and DFR ecosystem. The First 60 Days - Independently resolve Tier 2 hardware/software escalations for the docking system. - Attend a customer deployment to assist with physical hardware setup and field validation. - Define the camera locations and diagnostic views necessary for efficient remote teleoperation and troubleshooting. 90 Days & Beyond - Own the "Technical Support Playbook" and documentation for the rollout of next-generation docks. - Lead the bring-up process for a new dock unit, providing feedback to the UI/UX team to enable easier recovery and better "heartbeat" monitoring. - Transition into a Subject Matter Expert role, supporting the Lead Engineer on high-level architecture while maintaining fleet reliability. SALARY & EQUITY In this role, you’ll receive a starting salary of $100,000-$140,000 as well as Flock Stock Options. THE PERKS 🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off! ⚕️Fully-paid health benefits [Upgrade to PRO to see link] plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven [Upgrade to PRO to see link] a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or fertility. 🧠Mental Health: All employees receive an annual subscription to Headspace [Upgrade to PRO to see link] 💖Caregiver Support: We have partnered with Cariloop [Upgrade to PRO to see link] to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at [Upgrade to PRO to see contact]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level. Flock is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock will come from an email address ending in @flocksafety.com [Upgrade to PRO to see link] We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock role, please report it to [Upgrade to PRO to see contact]