IT Support Specialist at Flock%20safety

WHO IS FLOCK? Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. THE OPPORTUNITY As our IT Support Specialist, you will be a key member of the Technology Experience team, focused on delivering exceptional on-site IT support and ensuring our meeting spaces and collaboration environments operate flawlessly. This is a highly visible, in-office role responsible for: - Supporting day-to-day technical needs of employees in our Atlanta office - Owning enterprise conference room and A/V environments - Providing white glove / executive-level support - Partnering with Workplace and Operations teams to enhance the in-office technology experience - Supporting workplace management systems (i.e. Eden) This Atlanta, GA-based position is full-time in the office (5 days a week). Occasional early arrival or late departure may be necessary to support meetings and events. The role also requires the ability to perform physical tasks, such as lifting equipment, moving boxes, and working at floor level to install and maintain hardware. THE SKILLSET ON-SITE IT SUPPORT - 3+ years of experience supporting internal employees in a high-volume IT environment. - Strong understanding of macOS and Windows operating systems. - Experience troubleshooting hardware, peripherals, printers, docking stations, and end-user devices. - Experience with IT ticketing systems (e.g., Jira Service Management, ServiceNow). - Familiarity with MDM solutions (e.g., Kandji, Jamf) and endpoint security tools. - Ability to prioritize tasks and manage multiple support requests in a fast-paced environment. - Strong documentation habits and attention to detail. - Basic understanding of network principles (e.g. WAN, VLAN, Firewalls, etc) - IT Asset Management ENTERPRISE A/V & MEETING SPACE OWNERSHIP - Direct experience supporting and troubleshooting conference room A/V systems - Ensure executive meetings, board meetings, and company-wide events run seamlessly. - Perform preventative maintenance and standardization of meeting room technology. - Troubleshoot displays, conferencing hardware, microphones, cameras, and room control systems. - Partner with vendors when needed for escalations or installations. - Continuously improve meeting room reliability and user experience. EXECUTIVE TECHNOLOGY SUPPORT - Experience providing high-touch, priority support to senior leadership. - Comfortable providing real-time meeting support and rapid issue resolution. - Strong communication skills with the ability to remain calm and professional under pressure. - Proactive mindset — anticipating needs before they become issues. - High level of discretion and professionalism. WORKPLACE TECHNOLOGY & SYSTEMS - Experience administering or supporting workplace management platforms (e.g., Eden). - Desk booking - Visitor management - Room scheduling - Workplace analytics Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days - Complete onboarding and build relationships across IT, Workplace, Security, and Operations. - Gain familiarity with our ticketing system, MDM tools, workplace management systems, and on-site systems - Audit current conference room A/V setups and documentation. - Begin resolving Tier 1–2 support requests independently, both on-site and remotely - Establish presence as the “IT Concierge” The First 60 Days - Take ownership of daily conference room reliability and preventative maintenance. - Improve documentation for meeting spaces and common troubleshooting workflows. - Identify and implement quick wins to improve in-office technology experience. 90 Days & Beyond - Establish best-in-class meeting room reliability standards. - Proactively reduce recurring support issues through process improvements. - Serve as the primary on-site technical point of contact for the Atlanta office. Salary & Equity In this role, you’ll receive a starting salary between $75,000 and $100,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. Location This role is based in Atlanta, where you’ll join our dynamic team to collaborate in person and drive innovation. Candidates must reside in or relocate to Atlanta, Georgia for this position. The Perks 🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays. ⚕️Fully-paid health benefits [Upgrade to PRO to see link] plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven [Upgrade to PRO to see link] a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop [Upgrade to PRO to see link] to provide our employees with caregiver support. 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at [Upgrade to PRO to see contact]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level. Flock Safety is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock Safety will come from an email address ending in @flocksafety.com [Upgrade to PRO to see link] We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock Safety role, please report it to [Upgrade to PRO to see contact]