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ManagerFull-timeRustAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Enterprise Customer Success Manager to join FLORA, a creative tools company that builds intelligent canvases powered by AI models. In this role, you will serve as the primary relationship owner for enterprise accounts, driving adoption, ensuring retention, managing renewals, and acting as a trusted advisor to key stakeholders.
Key Responsibilities
- →Own the end-to-end customer lifecycle for a portfolio of enterprise accounts, from onboarding through renewal and expansion
- →Build deep, trusted relationships with executive sponsors, champions, and day-to-day users across customer organizations
- →Lead complex, cross-functional projects to drive platform adoption and ensure customers achieve measurable business outcomes
- →Develop and execute tailored Customer Success Plans aligned to each account’s goals, KPIs, and growth trajectory
- →Partner with Account Executives to proactively identify renewal risks and expansion opportunities
- →Own the full renewals process — forecasting, negotiation, and timely closure
- →Conduct regular Executive Business Reviews (EBRs) to communicate value, progress, and roadmap alignment
- →Serve as the internal voice of the customer, collaborating with Product, Engineering, and Marketing
- →Proactively monitor customer health scores, usage data, and engagement metrics to mitigate churn risk
- →Contribute to the development of scalable Customer Success playbooks, processes, and best practices
- →Navigate complex organizational structures and multi-threaded stakeholder relationships
Requirements
- ✓5–7 years of Customer Success, Account Management, or related experience, with a strong focus on enterprise accounts
- ✓Proven experience in a startup or high-growth SaaS environment
- ✓Demonstrated track record of managing renewals and driving net revenue retention (NRR) goals
- ✓Strong project management skills with the ability to manage multiple complex workstreams simultaneously
- ✓Excellent executive-level communication, presentation, and negotiation skills
- ✓Analytical mindset with the ability to translate data into actionable customer strategies
- ✓Self-starter who thrives in fast-paced, ambiguous environments with minimal process
- ✓Experience with CRM platforms such as Salesforce, HubSpot, or similar tools
- ✓Familiarity with Customer Success platforms such as Gainsight, ChurnZero, or Totango is a plus.
Benefits
- ★Competitive base salary + performance-based bonus tied to renewal and expansion targets
- ★Equity participation in a high-growth startup
- ★Generous PTO and wellness benefits
- ★Collaborative, creative, and mission-driven team culture
- ★The opportunity to shape the Customer Success function from the ground up
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