Customer Support Representative, Bilingual at Flosports

About the Role

We are seeking a bilingual Customer Support Representative to join our dynamic team at FloSports. This role serves as the first point of contact for customers, providing timely and professional support via phone and email.

Key Responsibilities

• →Deliver timely, friendly, and professional support to customers via phone and email
• →Troubleshoot and resolve customer and partner issues in real time
• →Escalate bugs or technical issues to the Customer Support leadership team
• →Collaborate with internal departments to ensure accurate information and expectations are met
• →Guide partners in the use of admin tools, FloHockey software, and general platform features
• →Test and troubleshoot various apps across multiple devices and OTT platforms
• →Maintain and update customer accounts, including subscriptions and billing
• →Meet or exceed all assigned individual and team performance metrics