Senior Manager, People Operations at Flywire1

The Opportunity: The Senior Manager, People Operations leads the global delivery of People Operations, ensuring accurate, compliant, and consistent execution of employee lifecycle processes at scale. This role is accountable for defining and elevating the effectiveness of the People Operations operating model, translating it into clear service delivery standards, controls, and execution expectations. Serving as the control layer for data integrity, process governance, and audit readiness across Workday and the broader People systems landscape, the role ensures reliable downstream outcomes. Operating with a global remit, the individual strengthens operational discipline and drives improvements through automation and AI-enabled solutions to enhance efficiency, elevate service delivery, and scale impact. Leading a globally distributed team, this role builds capability, enforces standards, and ensures People Operations operates as a high-quality, disciplined, and scalable global service function. Key Responsibilities 1) Global Service Delivery & Operations Management • Lead end-to-end delivery of employee lifecycle processes globally, ensuring consistent execution against defined service levels, quality, and throughput • Ensure accurate, timely, and consistent processing of transactions across regions in a high-volume environment • Monitor operational performance and drive improvements to maintain service reliability and effectiveness2) Operating Model Execution & Process Discipline • Operationalise and continuously refine the People Operations operating model, ensuring clarity of roles, responsibilities, and ownership across the broader People team • Standardise processes globally while ensuring appropriate regional compliance and flexibility • Drive adherence to defined processes and remove inefficiencies or low-impact activities3) Data Integrity, Controls & Governance • Ensure the accuracy, completeness, and integrity of employee data within Workday as the system of record • Establish and enforce process controls and governance frameworks, ensuring consistent application of standards and minimising operational and compliance risk across regions • Oversee audit readiness and support internal and external audits (including SOX where applicable) • Ensure minimal downstream issues attributable to upstream data or process failures4) Systems, Automation & AI Enablement • Drive process improvements to enhance efficiency, reduce manual touchpoints, and improve service delivery • Leverage system capabilities and AI-enabled tools to scale operations and increase overall impact • Partner with People Systems and Technology teams to optimise Workday and related platforms, ensuring systems effectively support scalable, high-quality operations5) Cross-Functional Partnership & Stakeholder Management • Partner with Global People and cross-functional teams to ensure clear ownership, seamless handoffs, and consistent execution across the employee lifecycle • Act as a key escalation point for complex operational issues and ensure timely, effective resolution • Support alignment across functions to improve operational efficiency and service delivery6) Team Leadership & Capability Building • Lead, coach, and develop a globally distributed People Operations team of 6 • Set clear expectations for quality, accountability, and service delivery performance • Build team capability in systems, process discipline, and problem-solving • Drive a culture of precision, ownership, and continuous improvement7) Regional & Global Compliance Support • Ensure adherence to labor laws and regulatory requirements across regions, in partnership with Legal and regional experts • Support compliance activities, audits, and reporting requirements across jurisdictions • Ensure consistent and compliant execution of People policies globally