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SeniorFull-timeAPI
Salary Range
$93,925 - $127,075 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Software Support Specialist to join our team at Invoiced. This role involves supporting over 14,000 active accounts and providing accurate answers to complex questions about our software features and integrations.
Key Responsibilities
- →Support 14,000+ active Invoiced accounts as part of a team of three specialists
- →Deliver prompt and accurate answers to unstructured questions about Invoiced features and integrations via email, phone, and chat
- →Read integration, API, and payment logs to diagnose issues related to payment processing, integrations, and Invoiced features
- →Identify when it is most efficient to move a client conversation from email to a call and autonomously schedule and lead the call
- →Escalate complex issues to a Technical Software Support Specialist
- →Contribute to internal and customer-facing documentation
- →Assist the implementation and customer success teams with client questions about Invoiced
- →Stay up to speed on Invoiced functionality and answer questions from internal teams
Requirements
- ✓Experience with API and payment processing
- ✓Strong documentation skills
- ✓Ability to diagnose and resolve complex software issues
- ✓Excellent communication skills for client interactions
- ✓Team collaboration and problem-solving abilities
Free to sign up. Takes 30 seconds.
About Flywire1
Flywire1 operates at the intersection of technology and financial services, specializing in innovative digital payment solutions. The company focuses on simplifying cross-border transactions, particularly in the education and healthcare sectors, where complex payment processes are common. While the exact founding date and location are not explicitly stated, the name "Flywire1" suggests a forward-thinking approach to global payments, likely established in the modern era of digital finance. The company leverages technology to bridge gaps between international students, institutions, and healthcare providers, facilitating seamless financial exchanges across borders. Flywire1 offers a suite of payment products and services designed to streamline international transactions. Its core offerings include online payment platforms, currency conversion tools, and secure payment gateways that support multiple currencies and payment methods. Key features include real-time transaction tracking, compliance with international financial regulations, and personalized customer support. The company primarily targets educational institutions, healthcare providers, and students or patients requiring international payments, ensuring these groups can manage fees, tuition, and medical expenses efficiently and securely. Its solutions are particularly valued for reducing administrative burdens and enhancing the user experience in high-stakes financial scenarios.
