Strategic Implementation Specialist at Flywire1

The Opportunity: The Strategic Implementation Specialist ensures seamless rollouts for strategic customers by delivering a white glove implementation and adoption experience across Sertifi and Flywire solutions. This role owns the full lifecycle of customer success, leading change management and project management efforts to integrate Sertifi Payments (Sertifi Pay), which may include any combination of credit card, ACH, surcharging, and reconciliation, into customer workflows that impact sales, events, finance, accounting, and daily operations. By driving consistent usage, efficiency, and long term adoption, this role establishes Sertifi Pay as the primary collection method and supports sustainable outcomes across single properties, property management groups, and strategic brand names. Challenges You'll Tackle: • Manage high impact implementations for strategic customers, owning the full implementation and adoption lifecycle across single properties, property management groups, and strategic brand names. • Deliver a white glove experience by tailoring Sertifi and Flywire solutions to customer workflows across sales, events, finance, accounting, and operational teams. • Lead the implementation and adoption of Sertifi Payments (Sertifi Pay), establishing it as the primary collection method and driving consistent usage across daily operations. • Partner cross functionally with Sales, RevOps, Product, and Technology teams to remove roadblocks, manage dependencies, and ensure successful outcomes. • Apply change management and project management best practices to navigate complex implementations, optimize workflows, and support long term customer success. • Facilitate trainings, working sessions, and executive level touchpoints as needed to reinforce adoption, address gaps, and align stakeholders. • Track implementation progress, adoption milestones, and key risks, ensuring timelines are met while maintaining a high quality customer experience.