Inside Sales Representative at fresha

About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google We're looking for a high-energy Inside Sales Representative to join our North American team at a pivotal moment: we're scaling aggressively and we want people who want to be part of building something that wins. This is a full sales cycle role. You'll own your territory from first outreach to close, converting SMB beauty and wellness businesses onto the Fresha platform. You'll also play a key role in qualifying high-value opportunities and passing them to our senior outbound BDMs, making you a critical connector in our revenue engine. If you've sold SaaS or technology to small businesses, have a genuine passion for the beauty industry, and want to be on a team that celebrates results, this is the role for you. What you'll Do • Own the full sales cycle from prospecting and discovery through demo, negotiation, and close for SMB beauty and wellness accounts. • Execute high-volume inbound and outbound prospecting via phone, email, and social to generate and convert new business. • Deliver compelling virtual product demos that connect Fresha's platform to each business's real pain points and growth goals. • Identify and qualify higher-value opportunities, then partner with senior outbound BDMs to hand them off cleanly within their territories. • Run sharp discovery calls to understand how prospects run their business today and where Fresha can make an immediate impact. • Maintain a clean, up-to-date CRM pipeline so your forecast is always trustworthy and your activity metrics tell the right story. • Share real-time market feedback from prospect conversations to sharpen our positioning against competitors. • Collaborate with Account Management and Customer Success to ensure new partners get a smooth, high-quality onboarding experience. • Hit and exceed monthly and quarterly targets on calls, demos, and revenue. • Speed to Lead: Respond to all inbound leads within 10 minutes. This is a non-negotiable SLA and a core performance metric for this role. What We're Looking For • 1+ years in B2B inside sales, SDR, or BDR roles with a proven track record of hitting quota. • Experience selling SaaS, point-of-sale, payments, or technology to SMBs. • Comfortable owning a full sales cycle, not just setting appointments. • A confident, warm phone and video presence that builds trust quickly. • Highly organized with a disciplined CRM habit and ability to manage a fast-moving pipeline. • Resilient, coachable, and genuinely motivated by targets and team wins. Strong Advantage • Background in or genuine passion for the beauty and wellness industry, whether as a professional, client, or seller. • Experience with marketplace platforms, booking software, or payment technology. • Familiarity with inside sales tools: Salesforce, Outreach, LinkedIn Sales Navigator, or similar. • Experience qualifying and handing off enterprise or high-value deals to senior account executives. Who You Are • You're competitive. You keep score and you want to win, but you also lift the people around you. • You have a growth mindset. You want feedback, you act on it, and you get better every week. • You're a self-starter. You don't need to be managed, you need to be supported and given room to perform. • You're curious. You ask great questions and you genuinely want to understand the businesses you're selling to. • You're excited about being early. Joining a rapidly scaling team means you'll have real influence on how we build and what we become. Why Fresha • We are scaling our North America team aggressively: growing from 34 to 60+ professionals in 2026, with our field BDM org expanding from 10 to 32 reps by Q3. • This inside sales function is being built from the ground up off the back of a successful pilot, and you'll be one of the first hires shaping how it runs. • You'll join a team that is serious about performance, celebrates wins, and invests in your development. • Competitive base salary, variable commission structure, and a clear path to senior roles as we scale. Interview Process • Screen Call - Video-call with a member from the Talent Team (30m) • Skills & Experience - Video interview with one of our sales leaders (45m) • Culture Fit - Video-call with the General Manager (30m) • Presentation - Task interview with our commercial team (60m) We aim to finalize the entire interview process and deliver feedback within 2 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.