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SeniorFull-timeAWSAzureAIML
Salary Range
$13,260 - $17,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are seeking a highly experienced and forward-thinking Lead SOC Engineer to help drive the next generation of SOC capabilities. This role requires a strong foundation in cloud security, detection engineering, and SOC operations, along with a working knowledge or hands-on experience in AI/ML to support both advanced detection use cases and agentic analyst automation. You will also be responsible for SOAR engineering, particularly with Palo Alto XSOAR, and for ensuring high-quality delivery of SOC BAU (Business-as-Usual) functions.
Key Responsibilities:
• Lead SOC engineering efforts, providing technical mentorship and guidance to analysts and junior engineers.
• Design and implement cloud-native detection use cases leveraging logs and telemetry from AWS, Azure, and SaaS platforms.
• Develop and optimize detection content using SIEM and cloud-native security tools, aligned with frameworks such as MITRE ATT&CK.
• Build and apply AI/ML models not only for advanced threat detection but also to automate analyst workflows (agentic analyst automation), such as:
 
• Intelligent alert triage and enrichment
• Decision support for incident classification
• Contextual correlation across incidents
• Summarization and automated reporting
 
• Engineer and automate response workflows using Palo Alto XSOAR, including the development of scalable, reusable playbooks.
• Maintain and continuously improve SOC BAU processes — including alert handling, incident response, documentation, and metrics/reporting.
 
Stay current with evolving threat landscapes, emerging technologies, and innovative applications of AI/ML in cybersecurity.
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About Freshworks
Freshworks is a leading provider of customer engagement and IT solutions, specializing in creating innovative software that helps businesses streamline operations and enhance customer interactions. Headquartered in the United States, with a global presence, the company was founded in 2010 with a mission to build a new generation of business software that is easy to use, powerful, and accessible. Operating at the intersection of customer service, IT service management, and sales, Freshworks leverages cutting-edge technology to empower organizations of all sizes to deliver exceptional experiences and improve productivity. The company offers a comprehensive suite of products, including Freshdesk for customer support, Freshservice for IT service management, and Freshsales for sales automation. These solutions are designed with intuitive interfaces, AI-driven automation, and robust analytics to simplify complex workflows and provide actionable insights. Freshworks caters primarily to small and medium-sized businesses, as well as enterprises, across various industries, helping them to centralize communication, resolve issues efficiently, and foster stronger relationships with their customers and employees. Key features such as omnichannel support, self-service portals, and customizable workflows ensure that businesses can adapt the tools to their specific needs. Freshworks has established itself as a trusted name in the customer engagement space, recognized for its commitment to innovation and customer-centric approach. The company has achieved significant milestones, including rapid growth in its user base and recognition in industry rankings for its software excellence. By prioritizing scalability, security, and ease of integration, Freshworks differentiates itself by offering solutions that not only address immediate business challenges but also evolve with the changing demands of the market. Its unique value proposition lies in combining powerful functionality with a user-friendly experience, making advanced business tools accessible to organizations at every stage of their growth.
