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SeniorFull-time
Salary Range
$26,520 - $35,880 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Lead Site Reliability Engineer to join our team at Freshworks. This role focuses on designing resilient systems, automating recovery processes, and ensuring our systems remain fast, stable, and observable at scale.
Key Responsibilities
- →Design and implement tools to improve availability, latency, scalability, and system health.
- →Define SLIs/SLOs, manage error budgets, and drive performance engineering efforts.
- →Build and maintain automated monitoring, alerting, and remediation pipelines.
- →Collaborate with engineering teams to improve reliability by design.
- →Lead incident response, root cause analysis, and blameless postmortems.
- →Champion observability across services—logs, metrics, traces.
- →Contribute to infrastructure architecture, automation, and reliability roadmaps.
- →Advocate for SRE best practices across teams and functions.
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About Freshworks
Freshworks is a leading provider of customer engagement and IT solutions, specializing in creating innovative software that helps businesses streamline operations and enhance customer interactions. Headquartered in the United States, with a global presence, the company was founded in 2010 with a mission to build a new generation of business software that is easy to use, powerful, and accessible. Operating at the intersection of customer service, IT service management, and sales, Freshworks leverages cutting-edge technology to empower organizations of all sizes to deliver exceptional experiences and improve productivity. The company offers a comprehensive suite of products, including Freshdesk for customer support, Freshservice for IT service management, and Freshsales for sales automation. These solutions are designed with intuitive interfaces, AI-driven automation, and robust analytics to simplify complex workflows and provide actionable insights. Freshworks caters primarily to small and medium-sized businesses, as well as enterprises, across various industries, helping them to centralize communication, resolve issues efficiently, and foster stronger relationships with their customers and employees. Key features such as omnichannel support, self-service portals, and customizable workflows ensure that businesses can adapt the tools to their specific needs. Freshworks has established itself as a trusted name in the customer engagement space, recognized for its commitment to innovation and customer-centric approach. The company has achieved significant milestones, including rapid growth in its user base and recognition in industry rankings for its software excellence. By prioritizing scalability, security, and ease of integration, Freshworks differentiates itself by offering solutions that not only address immediate business challenges but also evolve with the changing demands of the market. Its unique value proposition lies in combining powerful functionality with a user-friendly experience, making advanced business tools accessible to organizations at every stage of their growth.
