Senior Director - Sales Operations at Freshworks

Freshworks

Chennai, TN, in·3h ago

DirectorFull-time

Salary Range

$28,900 - $39,100 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are seeking a GTM Strategy & Operations Director to lead strategy, planning, and operational execution for Sales and Global Support/Customer Success organizations. This high-impact role requires strong cross-functional collaboration, analytical depth, and operational leadership in a fast-growing SaaS environment.

Key Responsibilities

→Partner with Sales and Customer Success leadership to support annual planning, territory design, capacity modeling, Sales Forecasting and target setting
→Translate company objectives into clear GTM operating plans and execution roadmaps
→Drive quarterly business reviews and ongoing performance management rhythms
→Lead end-to-end operational support for Sales and Support organizations
→Ensure clear operating cadences, pipeline management rigor, and forecast discipline
→Establish KPIs and dashboards across sales, support, and customer success
→Provide actionable insights on pipeline health, conversion, productivity, retention, and expansion
→Collaborate closely with Finance, HR, Marketing Ops, Enablement, IT, and Product teams
→Lead and develop a high-performing GTM Strategy & Operations team

Requirements

✓Proven experience in GTM strategy and operations leadership
✓Strong analytical skills with experience in performance metrics and KPI development
✓Experience in SaaS or technology industry preferred
✓Excellent cross-functional collaboration and leadership abilities
✓Experience with sales forecasting and territory design
✓Strong understanding of operational processes and workflow optimization