Staff Engineer - Site Reliability at Freshworks

Roles & Responsibilities End-to-End Reliability & Operations • Take full ownership of availability, latency, scalability, and durability across all services and databases. • Define and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets for critical systems. • Lead incident response protocols, conduct blameless Root Cause Analyses (RCAs), and drive systemic fixes to improve MTTR and MTTD. • Build production readiness frameworks and establish best practices for capacity planning, deployments, rollbacks, and change management.Database Reliability & Architecture • Ensure the end-to-end reliability of relational databases, NoSQL databases, caching layers, and streaming platforms. • Design highly available, multi-region architectures, implementing robust cross-region replication and failover mechanisms. • Formulate and implement comprehensive backup, restore, and disaster recovery (DR) strategies. • Lead system design reviews with a strict focus on fault tolerance, scalability bottlenecks, data partitioning, and sharding.Platform Automation & Tooling • Build and evolve internal platforms for database provisioning, lifecycle management, and service deployment. • Champion Infrastructure as Code (IaC) and GitOps practices to reduce operational toil through automation and self-healing systems. • Define golden signals (latency, traffic, errors, saturation) and build comprehensive observability and tooling across the application, infrastructure, and database layers. • Develop reusable frameworks for failover automation, chaos testing, and reliability validation.Performance, Cost & Security • Optimize system performance and drive cost efficiency across cloud infrastructure (compute, network, storage) and database usage (IOPS, replication, backups). • Ensure systems comply with rigorous security and governance standards by implementing access controls, encryption (at rest and in transit), and audit logging.The Impact You Can Create As a Staff Engineer (IC4), you will act as a technical leader across the infrastructure, platform, and data layers. By blending Site Reliability Engineering (SRE) and Database Reliability Engineering (DBRE), you will: • Drive the organization-wide reliability strategy and solve highly ambiguous, high-impact engineering problems. • Influence system architecture across multiple teams, guiding product teams on resilient architecture patterns. • Raise the overall engineering standards through mentorship, design leadership, and by operating with high ownership and autonomy.Skills • Cloud & Architecture: Strong expertise in distributed systems, multi-region architectures, Disaster Recovery (DR), and cloud platforms (AWS preferred). • Databases & Streaming: Deep knowledge of Relational DBs (MySQL, PostgreSQL, Aurora), NoSQL (DynamoDB, Cassandra), Caching (Redis), and event-driven streaming systems (Kafka). • Programming: Proficiency in coding with Python, Go, or Java. • Systems & Observability: Strong understanding of Linux internals, networking, and storage systems, alongside hands-on experience with observability stacks like Prometheus, Grafana, and Datadog.