Loading...
SeniorFull-timeRust
Salary Range
$49,725 - $67,275 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Strategic CX Account Executive to join our Enterprise sales organization. This individual contributor role focuses on organizations with 500+ employees, where you will build transformative partnerships and craft high-value strategies to optimize customer experience and operational efficiency.
Key Responsibilities
- →Strategic Partnership Development: Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver CX transformation strategies.
- →Creative Solution Selling: Leverage expertise in CX workforce transformation and enterprise CX solutions to craft tailored proposals that deliver measurable value to clients.
- →Custom Engagements: Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations.
- →Influential Stakeholder Management: Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers.
- →Account Management: Lead relationship with CX persona for current customers and find new paths of growth.
- →Pipeline Management: Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals.
Requirements
- ✓Expertise in customer experience solutions and enterprise sales
- ✓Experience engaging C-suite executives and global teams
- ✓Strong understanding of complex sales cycles
- ✓Ability to craft and deliver high-value strategies
- ✓Experience with CX workforce transformation and enterprise solutions
Free to sign up. Takes 30 seconds.
About Freshworks
Freshworks is a leading provider of customer engagement and IT solutions, specializing in creating innovative software that helps businesses streamline operations and enhance customer interactions. Headquartered in the United States, with a global presence, the company was founded in 2010 with a mission to build a new generation of business software that is easy to use, powerful, and accessible. Operating at the intersection of customer service, IT service management, and sales, Freshworks leverages cutting-edge technology to empower organizations of all sizes to deliver exceptional experiences and improve productivity. The company offers a comprehensive suite of products, including Freshdesk for customer support, Freshservice for IT service management, and Freshsales for sales automation. These solutions are designed with intuitive interfaces, AI-driven automation, and robust analytics to simplify complex workflows and provide actionable insights. Freshworks caters primarily to small and medium-sized businesses, as well as enterprises, across various industries, helping them to centralize communication, resolve issues efficiently, and foster stronger relationships with their customers and employees. Key features such as omnichannel support, self-service portals, and customizable workflows ensure that businesses can adapt the tools to their specific needs. Freshworks has established itself as a trusted name in the customer engagement space, recognized for its commitment to innovation and customer-centric approach. The company has achieved significant milestones, including rapid growth in its user base and recognition in industry rankings for its software excellence. By prioritizing scalability, security, and ease of integration, Freshworks differentiates itself by offering solutions that not only address immediate business challenges but also evolve with the changing demands of the market. Its unique value proposition lies in combining powerful functionality with a user-friendly experience, making advanced business tools accessible to organizations at every stage of their growth.
