Senior Implementation Consultant EMEA at frontify

We're all about helping brands turn ideas into impact. Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading! Your team We’re a diverse team of generalists who aim to know everything about anything Frontify. We love asking questions that drive learning and bringing that knowledge to colleagues and customers. Working cross-functionally, we bridge gaps between Technology, Business, and Services to create a panoramic view of the business. We’re a team that’s all about trying new things, and we’re people who value creativity, autonomy, transparency, solidarity, and boast a can-do attitude. Your Mission   As an Implementation Consultant within Product Services, you are responsible for leading and coordinating the post-sales implementation journey for new customers. You act as the primary point of contact during this critical transition phase, ensuring customers are both operationally and technically prepared for a successful onboarding.   Working closely with Sales, Customer Success, Partnerships, and Technical Solutions, you align stakeholders, clarify requirements, and drive implementation milestones forward. You proactively identify risks, manage dependencies, and ensure all prerequisites are in place before onboarding begins.   In this role, Implementation serves as the central coordination layer between deal close and Customer Success handover — ensuring a seamless transition, strong customer confidence, and a solid foundation for long-term success.     Your story • You have proven experience in SaaS implementation, delivery, or Professional Services roles. • You’ve owned post-sale delivery phases or complex cross-functional handovers. • You bring strong project or program management skills across multiple teams. • You’re confident in client-facing settings, leading implementation discussions and kick-offs. • You’re comfortable bringing structure to ambiguous or evolving environments. • You’re motivated to build and improve processes — not just execute within them. • You’re highly organized and known for your consistent follow-through. • You have the technical fluency to understand DAM or content platform concepts, identify risks and dependencies, and involve the right specialists when needed. Nice to have • Experience with DAM, CMS, PIM, or MarTech platforms. • Experience collaborating closely with Sales and Customer Success teams in a SaaS environment. • Exposure to integrations such as SSO, APIs, or CMS connections at a coordination level. • Experience building or scaling implementation or delivery processes. • Background in digital agencies, consultancies, or platform implementations. • PMP or similar project management certification. Responsibilities • You’ll own the client transition from pre-sales through go-live readiness, ensuring a smooth and confident start. • You’ll scope implementations in partnership with Sales during pre-sales, setting clear expectations early. • You’ll act as the single source of truth for all implementation-related commitments, timelines, and status. • You’ll coordinate cross-functional delivery across our commercial and technical teams. • You’ll lead client-facing implementation kick-offs, aligning on scope, timelines, and responsibilities. • You’ll track dependencies, risks, and commitments — and ensure consistent follow-through across teams. • You’ll define and uphold readiness criteria before onboarding begins. • You’ll identify process gaps and contribute to building scalable implementation frameworks and best practices. • You’ll support the evolution of Implementation as a function within Customer Delivery. We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply. Why join us? - Thrive with the tools and support to shape your future at Frontify. - Be part of a product that connects brands and people with a human touch. - Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas. - Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you! What we offer - A minimum of 25 days annual leave per year  - Parental, family care, and bereavement leave - Daily sickness benefits and accident insurance - Paid educational and wellbeing days off - Wellbeing, learning and development, and commuter allowance  - Home office setup budget - Pension fund: contributions paid 60% by us and 40% by you - Access to exclusive perks and discounts from hundreds of top brands - Workation: Work from inspiring locations around the world for up to 45 days per year! - Invite to our summer company meet-up Important to us Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future. We’re committed to an inclusive hiring experience. If you need any support or adjustments during the recruitment process, please let your Talent Partner know when scheduling. Any information shared will be treated confidentially. Next steps If there’s a fit, you’ll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you. This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next. We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.