Director of DevOps at Gabbwireless

Gabb gives families a better choice for their kids’ first technology. Our product portfolio spans purpose-built hardware alongside digital services. Everything we build is designed to let families introduce technology in steps, giving kids connection without the harms of a fully open smartphone. We’re a fast-growing, mission-driven company headquartered in Lehi, Utah, with a team that genuinely loves what we do and why we do it. ABOUT THE ROLE Gabb is seeking a Director of DevOps to build, lead, and mature the infrastructure and platform engineering function as we scale to millions. This is not a maintenance role. Our DevOps practice needs a leader who can assess the current state honestly, define the architecture and operational standards that will carry us forward, and build the team and systems to execute. You will own infrastructure reliability, CI/CD, observability, incident response, cost management, and platform scalability. You will also be the person who establishes the processes, documentation, and operational culture that will scale with the business. If you’ve built a DevOps function inside a growing company before — not just inherited one — this is the role. You will work closely with engineering, product, and executive leadership to shape the future of Gabb’s platform and infrastructure — translating business priorities into technical roadmaps and making infrastructure a competitive advantage rather than a constraint. WHAT YOU'LL DO INFRASTRUCTURE & RELIABILITY • Own infrastructure reliability and uptime across all environments — development, staging, and production • Design and implement scalable, resilient systems on AWS that support continued customer and device growth • Manage multi-regional or highly available infrastructure with clear SLAs, failover patterns, and capacity planning • Identify and remediate security risks in infrastructure and deployment pipelines in partnership with engineering and security teams CI/CD & DEVELOPER PLATFORM • Build and maintain CI/CD systems and GitOps workflows that enable product teams to deploy with speed and confidence • Improve developer tooling, deployment pipelines, and environment management to reduce operational burden on product engineering teams • Manage Kubernetes and containerized workloads; drive infrastructure-as-code practices using Terraform, Helm, and related tooling OBSERVABILITY & INCIDENT RESPONSE • Build and enhance observability practices — monitoring, logging, tracing, and alerting — that provide clear visibility into system health, performance, and risk • Establish and lead incident response practices including on-call structures, root cause analysis, and post-incident improvement processes • Provide leadership with regular reporting and dashboards on infrastructure health, performance trends, and cost SYSTEMS, PROCESSES & OPERATIONAL MATURITY • Define and execute the infrastructure and platform roadmap aligned with company growth and product needs • Establish operational processes, runbooks, and documentation that increase reliability, consistency, and knowledge transfer across the team • Drive infrastructure cost management — build visibility into cloud spend, identify waste, and align resource usage with business goals • Support new product initiatives with scalable platform solutions, ensuring DevOps considerations are embedded early in architecture decisions TEAM LEADERSHIP • Lead, mentor, and grow a high-performing DevOps team — foster a culture of ownership, collaboration, and operational excellence • Set team direction, define roles and responsibilities, and build clear accountability structures • Collaborate with engineering, product, and executive leadership to translate business needs into technical initiatives and priorities WHAT WE’RE LOOKING FOR EXPERIENCE & SKILLS • 7+ years of experience in DevOps, SRE, or infrastructure engineering, with at least 3 years leading teams • Demonstrated track record of building or significantly maturing a DevOps function — not just operating within an established one • Experience operating and scaling systems to millions of users or connected devices • Strong experience with AWS and cloud-based infrastructure at production scale • Experience with Kubernetes and containerized workloads in production environments • Expertise in infrastructure as code (Terraform, Helm) and CI/CD pipeline design (GitOps workflows preferred) • Strong command of observability practices: metrics, logging, tracing, and alerting systems • Experience managing multi-regional or highly available production systems with defined SLAs • Experience with infrastructure cost optimization — not just monitoring spend, but actively managing it WHO YOU ARE • A builder — you assess what exists, identify what’s working and what isn’t, and construct the systems and processes needed to operate at the next level • A strong communicator who can translate infrastructure risk and technical trade-offs into business language for non-technical stakeholders • Disciplined about process without being rigid — you build frameworks that create consistency while leaving room for the team to move fast • Comfortable with ambiguity and ownership in a fast-moving environment where the infrastructure roadmap will evolve as the business grows • Genuinely interested in Gabb’s mission and the responsibility that comes with building infrastructure for a product families depend on WHY YOU’LL LOVE IT HERE Mission-driven company protecting kids and making a real difference for families Competitive compensation commensurate with experience Generous insurance coverage (up to 100% of premiums based on tenure) 401(k) with employer match Unlimited PTO and flexible scheduling where the role allows Stock options Pet insurance An energetic, collaborative culture — and the best coworkers around