Analyst, IT Support Engineer at Galaxydigitalservices

Who We Are: Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality. Our institutional digital assets platform spans trading, investment banking, asset management, staking, self-custody, and tokenization technology. We also invest in and operate cutting-edge data center infrastructure to power AI and high-performance computing, addressing the growing demand for scalable energy and compute in the U.S. We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI. Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia. To learn more about our businesses and products, visit www.galaxy.com. What We Value: We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be. • Seek Excellence. • Be Selective To Be Effective. • Be Highly Aligned, Loosely Coupled. • Disagree Transparently. • Encourage Independent Decision-Making. • Build Dream Teams. Who You Are: You’re an early-career IT professional who loves solving problems and helping people. You take pride in delivering exceptional support while continuously looking for smarter, faster ways to work. You’re comfortable getting hands-on with systems, scripting small automations, and improving day-to-day workflows. This role offers a pathway into Systems, Security, or Infrastructure Engineering for candidates who demonstrate strong technical curiosity and execution. What You’ll Do: • Work onsite in our London office five days per week, collaborating closely with colleagues across teams • Provide high-quality deskside and remote support to Galaxy employees for hardware and software issues • Deliver white-glove support to executive users while proactively improving their technical experience • Perform laptop and mobile device imaging, configuration, and deployment (macOS, Windows, and iOS) • Handle onboarding/offboarding, device provisioning, asset tracking, and SaaS administration • Troubleshoot network connectivity issues including VPN, DNS, Wi-Fi, and proxy-related behavior across managed devices • Support conference room and AV technology, ensuring meeting spaces are reliable and executive calls run without friction • Partner with Security, Engineering, and Infrastructure teams to ensure smooth IT operations in a highly technical, fast-paced environment • Collaborate with global support teams to refine shared processes, establish standards, and improve efficiency • Develop lightweight tools or scripts to automate repetitive workflows and reduce ticket volume (a plus, not a core expectation) • Participate in an on-call rotation and assist with off-hours projects as needed • Embrace and champion the thoughtful adoption of AI to improve team performance and business outcomes • Leverage AI tools (e.g., generative AI, automation platforms, data copilots) to improve productivity, decision-making, and output quality in your day-to-day work What We’re Looking For: • An early-career professional in a technical support or helpdesk role, including deskside or trade floor experience • A degree in Computer Science, Engineering, or a related field — or equivalent practical experience • Strong understanding of macOS and Windows operating systems at an administrative level • Solid grasp of networking fundamentals: TCP/IP, DNS, DHCP, VPN, and how enterprise network security tools can affect application behavior • Experience with cloud identity platforms and directory services — user provisioning, group management, and access control • Hands-on experience supporting Microsoft 365 environments, including Outlook, OneDrive, and related productivity tools • Some exposure to scripting (Python, Bash, PowerShell, or similar) or a genuine drive to develop those skills • Some experience with ITSM or ticketing systems and an understanding of SLA-driven support workflows • Excellent customer service skills — patient, proactive, and positive under pressure — with a strong sense of ownership and follow-through • A strong communicator with a service-oriented mindset, comfortable supporting a range of users including executives and traders • Detail-oriented, proactive, and able to prioritize effectively in a fast-paced environment Bonus Points: • Exposure to Git, APIs, RESTful services, or automation frameworks • Familiarity with common enterprise SaaS platforms for communication, project management, and file collaboration • Experience supporting trading floor environments or other low-tolerance, high-availability user populations • Any relevant certifications (CompTIA, Microsoft, Apple, ITIL, or similar) What We Offer: • Competitive base salary and discretionary bonus • Company-paid health and protective benefits for employees and their eligible dependents • Free virtual coaching and counseling sessions • Opportunities to learn about the Crypto industry • Smart, entrepreneurial, and fun colleagues • Employee Resource Groups *Benefits may vary depending on location. Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances. We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. 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