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Entry LevelFull-time
Salary Range
$22,950 - $31,050 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Senior Technical Support Engineer to serve as the 3rd-level escalation point for complex technical issues related to CDN and Edge Network products. This role involves diagnosing and resolving advanced issues while collaborating with various teams to ensure optimal content delivery.
Key Responsibilities
- →Act as the 3rd-level escalation point for complex technical issues related to CDN and Edge Network products
- →Diagnose and resolve advanced issues involving caching, DNS, routing, load balancing, SSL/TLS, and web security
- →Take ownership of high-severity incidents (P1/P2) and drive resolution in collaboration with Engineering, Network, and Operations teams
- →Assist with root cause analysis (RCA) and contribute to preventive measures to reduce incident recurrence
- →Analyze traffic patterns, cache efficiency, and node performance to optimize content delivery
- →Support production changes, maintenance windows, and software upgrades
- →Provide technical guidance and mentorship to L1 and L2 Support Engineers
- →Maintain and improve internal documentation, runbooks, and troubleshooting guides
- →Participate in post-incident reviews and continuous improvement initiatives
