Account Operations Manager at Georgepjohnsonexperiencemarketing

About the Role

We are looking for an Account Operations Manager to join our growing team at GPJ, the world leader in experiential marketing. This role is hybrid, requiring you to report on-site to one of our office locations a minimum of 2 days/week. You will oversee the operational components of delivering client programs, focusing on the financial and operational success of all projects.

Key Responsibilities

• →Manage the day-to-day operational aspects of client program delivery, with a strong focus on financial and operational performance.
• →Manage solution development, estimating, budgeting, event production, and event delivery.
• →Collaborate with account leadership to ensure account margins, client satisfaction, and account growth align with company standards.
• →Ensure adherence to all GPJ financial and operational processes and standards.
• →Communicate program risks to operational, financial, and account leadership teams.
• →Escalate known issues or significant risks promptly.
• →Guarantee compliance with GPJ and client contract requirements.
• →Lead a team of Account Operations Coordinators and Associates.
• →Train, mentor, and provide ongoing feedback to junior team members.