Program Experience Designer at Geotab

Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! We are seeking a Program Experience Designer, People Operations — a rare blend of learning designer, experience architect, and AI practitioner who sits at the intersection of how people learn and how technology can make that learning exceptional. You are not a pure instructional designer and you are not a pure technologist. You are the person in between: someone who understands the science of how adults learn, designs experiences that respect the learner’s time and context, and knows how to use AI to build programs that are smarter, faster to scale, and genuinely personalized. You bring a user experience mindset to everything you build — because you know that a learning program is only as good as the experience of going through it. In this role, you will be a key contributor to one of the most significant transformations underway in Geotab’s People Operations function: reimagining how we onboard talent and develop leaders globally. The future of these programs is AI-driven, customized to each learner’s role, region, and experience level — and you will help build it. You thrive in ambiguity, prototype quickly, and care deeply about measurable outcomes over aesthetic polish. What you'll do: As a Program Experience Designer, People Operations, your key area of responsibility will be shifting HR programs from one-size-fits-all delivery to customized, AI-enhanced learning journeys. You will be responsible for designing adaptive learning architectures, creating modular content structures, and developing continuous learning touchpoints that support new hires and leaders. You will also need to provide regular status reports to key partners to ensure the project is on time and meeting expectations. You will need to work closely with People Operations, HR Business Partners, subject matter experts, and cross-functional stakeholders to translate learning needs into business solutions. To be successful in this role you will be a self-starter who thrives in ambiguity, prototypes quickly, and brings a user experience mindset to everything you build. In addition, the successful candidate will have strong analytical and project management skills with an ability to identify needs, develop effective solutions, and manage multiple programs simultaneously. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results. How you'll make an impact: • Play a hands-on role in reimagining HR programs including global onboarding, leadership experience and more. Focus on shifting programs from a one-size-fits-all delivery to customized, AI-enhanced learning journeys tailored to each learner’s role, region, seniority, and prior experience. • Design adaptive learning architectures that sequence and personalize content dynamically — so a tenured industry professional and a new graduate have meaningfully different experiences within the same program. • Extend the impact of onboarding beyond the first week, building continuous learning touchpoints that support new hires through their first 90 days and beyond. • Design leadership development experiences that meet leaders where they are — building programs that adapt to individual growth areas, deliver just-in-time coaching resources, and scale across Geotab’s global teams without sacrificing quality or relevance. • Apply adult learning principles and instructional design frameworks to build programs that are engaging, appropriately challenging, and structured for long-term retention. • Design end-to-end learner journeys — from needs analysis and outcome definition through content architecture, experience flow, and assessment — with the learner’s perspective at the center of every decision. • Bring a UX mindset to program design: map learner states, identify friction points, prototype and test experiences before full build, and iterate based on real usage data. • Develop modular, composable content structures that can be personalized, sequenced adaptively, and updated without requiring a full redesign. • Use AI tools to design, generate, and enhance learning content — from drafting scenario-based modules and knowledge checks to building conversational learning experiences and adaptive learning paths. • Leverage AI to create truly customized learner experiences at scale: personalizing content delivery based on role, region, prior knowledge, and real-time performance data. • Evaluate and recommend AI learning tools and platforms, with the ability to distinguish genuine capability from vendor hype — and the judgment to know when to build versus buy. • Stay current on AI developments in the learning and HR tech space and translate emerging capabilities into practical enhancements to Geotab’s programs. • Partner with People Operations, HR Business Partners, subject matter experts, and cross-functional stakeholders to identify learning needs and translate them into well-designed programs and business solutions. • Build frameworks, templates, and playbooks that help the broader People Ops team adopt new design methods and AI-enhanced tools independently over time. • Facilitate working sessions to surface tribal knowledge, align on learning outcomes, and ensure programs reflect Geotab’s culture and values across all regions. • Ensure programs are globally ready — designed for cultural adaptability and regional compliance from the start, not retrofitted after the fact. • Define success metrics that go beyond completion rates — measuring time-to-productivity, learner confidence, knowledge retention, manager satisfaction, and behavioral change. • Instrument programs to capture meaningful data on what is working and where learners are struggling. • Conduct regular program reviews and share actionable insights with stakeholders and leadership. What you'll bring to the role: • 3–5 years of experience in instructional design, learning experience design, or program development within a People, HR, or L&D function. • Strong foundation in adult learning principles, competency-based development, and experience design — you can articulate why you made every design decision. • Demonstrated experience applying UX thinking to learning: learner journey mapping, experience prototyping, usability testing, and iteration based on feedback and data. • Hands-on experience building with AI tools — you have used AI to design, build, or meaningfully enhance learning programs, not just discuss the possibility. • Proven ability to manage multiple programs simultaneously in a fast-paced, ambiguous environment, balancing quality with speed to impact. • Strong facilitation and stakeholder management skills — you can run a needs analysis session, align on outcomes, and navigate competing priorities without losing the thread. • Experience designing for global, multicultural audiences with an understanding of regional compliance, localization requirements, and cross-cultural learning nuance. • Comfort working with learning data — you know what to measure and how to use it to make programs better. • Experience with AI tools such as Gemini, Codex, Sonnet, and Claude Code • Experience with AI learning platforms, adaptive learning systems, conversational learning design, or AI coaching tools. • Familiarity with learning management systems (Absorb) and how to design within their constraints and capabilities. • Background in UX design, service design, or human-centered design — formal or self-taught. • Knowledge of learning analytics frameworks and how to connect learning data to business outcomes. • Post-secondary Diploma/Degree in Instructional Design, Learning Sciences, Organizational Development, Human Resources, UX Design, or a related field, or equivalent work experience. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. This posting is for an existing vacancy. Why job seekers choose Geotab: Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program *The above are offered to full-time permanent employees only How we work: At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [Upgrade to PRO to see contact]. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice. The annual base salary for this position is the expected annual salary for this role, and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check. Hiring Range$71,800—$83,100 CAD