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ExecutiveFull-timeAI
Salary Range
$151,725 - $205,275 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an exceptional Head of Operations to join a Series B marketplace company based in London. This role is critical to the company's growth and will involve leading operational performance across the professional services sector.
Key Responsibilities
- →Own the operational performance of the marketplace end-to-end, including quality standards, fulfilment metrics, and supplier and buyer experience outcomes.
- →Design and implement scalable operational processes across onboarding, matching, dispute resolution, and quality assurance.
- →Lead, develop, and manage a team of 10 across operations, quality, and support functions, setting high standards and building a culture of accountability and continuous improvement.
- →Partner with Product and Engineering to identify and prioritise operational tooling and automation opportunities that reduce manual effort and improve consistency.
- →Define and monitor the operational KPIs and reporting infrastructure that give the COO and leadership team real-time visibility into performance.
- →Drive the operational readiness for new market launches, product releases, and commercial partnerships.
- →Identify systemic risks in operational processes and develop mitigation strategies before they affect customers or revenue.
Requirements
- ✓7+ years of experience in operations, with a meaningful portion in a consulting, advisory, or senior operator role within a marketplace, platform, or high-growth technology business.
- ✓Proven track record of building and leading operational teams and delivering measurable improvements in quality, efficiency, and scale.
- ✓Strong process design instincts; able to map, diagnose, and redesign operational systems with an eye for both rigour and practicality.
- ✓Data-driven approach to operations; comfortable defining metrics, building dashboards, and using data to drive decisions.
- ✓Excellent leadership and people management skills, including performance management, team development, and hiring.
- ✓Clear and direct communicator, able to engage operational teams and executive leadership with equal credibility.
- ✓Prior experience in a marketplace or two-sided platform business is a strong advantage.
Benefits
- ★Base salary of £110,000 - £145,000, determined based on experience and scope.
- ★Meaningful equity participation at the Series B stage with standard vesting terms.
- ★Additional benefits, including private health cover, pension, and leave entitlement, are detailed as part of the full offer package.
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