Solutions Architect at Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Solutions Architect, you’ll be a trusted advisor to our customers in Latin America. You will help them understand how GitLab’s DevSecOps platform can solve real software delivery challenges and drive measurable business outcomes. You’ll own the technical side of the sales cycle, from discovery and value stream assessment through proof of concept and workshops, guiding customers as they evaluate and adopt GitLab. Based in Mexico, you’ll work closely with a regional sales director, account executives across enterprise, mid-market and public sector segments. You will work alongside other Solutions Architects, while reporting to a senior manager in the US. In your first year, you’ll focus on building deep relationships with customers, shaping technical strategy for key accounts, and becoming the go-to technical advocate for GitLab in the region. Some examples of our projects: • Running Value Stream Assessments for strategic accounts to identify where GitLab can improve their software development lifecycle • Designing and owning technical evaluation proofs of value and workshops that demonstrate modern software development lifecycle workflows with CI/CD, shift-left security, and generative AI What you’ll do • Engage with prospects and customers across LATAM, onsite and remotely, to provide technical expertise and guidance throughout the pre-sales process • Collaborate with regional sales directors and account executives to shape and execute account strategies that drive GitLab adoption • Own technical evaluations, including proof of value activities, tender and audit responses, and the design and delivery of technical workshops • Serve as the Directly Responsible Individual on Customer Success Plans, ensuring technical risks are identified, addressed, and aligned to customer business outcomes • Build and maintain strong relationships with customer stakeholders so they become confident GitLab advocates within their organizations • Act as the customer advocate to internal teams by sharing feedback and insights with Product, Engineering, Sales, and Marketing • Maintain and deepen your expertise in GitLab and related technologies through training, certifications, and the creation of reusable technical examples for customers and partners • Educate customers of all sizes on the value of the GitLab platform, modern software development practices, continuous integration and continuous deployment, and cloud technologies • Run value stream assessments for key accounts with support from senior Solutions Architects to uncover opportunities for improvement and expanded GitLab usage What you’ll bring • Ability to communicate clearly with technical and non-technical stakeholders across Latin America • Background in technical pre-sales, solution consulting, or information technology roles where you have supported a sales cycle or customer adoption journey • Experience with modern software development or operations practices and related technologies, including version control, CI/CD, and cloud-based environments • Understanding of the end-to-end software development lifecycle and how DevSecOps practices, including continuous integration and continuous deployment, support business outcomes • Ability to design and present technical solutions that address customer requirements, including running proofs of concept, workshops, and technical evaluations • Skill in building trusted relationships with customers and internal partners, and representing customer needs back to Product, Engineering, Sales, and Marketing • Ability to work independently in a remote, distributed team, manage multiple priorities, and adapt to different customer segments and industries • Openness to learning new technologies and approaches, with interest in applying transferable skills to the GitLab platform and its ecosystem About the team Our Solutions Architect team partners with Sales to help customers Latin America to understand, adopt, and gain value from the GitLab DevSecOps platform. You’ll join a small, collaborative group that includes Solutions Architects, a regional sales director, and Account Executives focused on enterprise, mid-market and public sector customers, reporting to a Senior Manager based in the US. The team works in an all-remote, highly asynchronous way across time zones, combining deep technical expertise with consultative engagement to guide customers through evaluations, proof of concepts, and strategic value stream assessments. Current priorities include scaling support for a growing LATAM customer base, strengthening GitLab advocacy within customer organizations, and sharing field feedback back into Product, Engineering, and Marketing to continuously improve our platform and customer outcomes. How GitLab will support you • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.