Loading...
Mid LevelFull-timeAWS
Salary Range
$80,750 - $109,250 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Editor to join our team at Glossier, a people-powered beauty ecosystem. As an Editor, you will ensure the customer experience lives through our product, its presentation, packaging, and care. You will collaborate with all members of the store team to ensure every customer touchpoint throughout their experience is cohesive and seamless.
Key Responsibilities
- →Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring experiences.
- →Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.
- →Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner.
- →Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits.
- →Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to new team members.
- →Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.
- →Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!
Requirements
- ✓2+ years of experience in a fast-paced customer service operation, such as retail or hospitality environment, is preferred.
- ✓Prior experience, in an advisory or sales capacity, within the beauty/skincare space is preferred.
- ✓Ability to work a flexible schedule, including evenings, weekends, and bank holidays is required.
- ✓Passion for creating memorable experiences through meaningful personal interactions.
- ✓An advocate for all members of our community, promoting inclusion and belonging always.
- ✓Demonstrated ability to show empathy and understanding while still driving action.
- ✓Driven by operational excellence, understanding the logistics of a retail operation in order for the customer experience to be one that is operationally seamless and memorable.
- ✓Desire and willingness to roll up your sleeves and jump in when the situation requires it.
- ✓A true collaborator in nature, driven by the power of teamwork, who thrives in group settings.
- ✓Positive, willing to learn and grow, and motivated to perform in fast-paced environments.
- ✓Highly adaptable with an impeccable ability to multitask.
- ✓Prior experience with POS (point of sale) or inventory management systems is a plus.
Free to sign up. Takes 30 seconds.
