Implementation Consultant at Gongio

Gongio

Austin | Chicago | Salt Lake City | San Francisco·6h ago

Mid LevelFull-timeRustGoAI

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

The Consultant role is a hands-on, individual contributor position responsible for guiding Gong's Mid-Market and Small Enterprise customers through the successful deployment and initial adoption of the Gong platform. You will be the primary functional expert, ensuring customers achieve measurable business outcomes quickly and effectively.

Key Responsibilities

→Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution.
→Execute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements.
→Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation.
→Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live.
→Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hypercare.
→Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment.
→Maintain strong functional knowledge of the entire Gong product suite and common third-party application integrations.
→Contribute to the refinement of Professional Services' internal delivery assets, templates, and best practice guides.
→Partner effectively with Sales and Customer Success to ensure a seamless transition between sales, implementation, and ongoing post-sales activities.

Requirements

✓4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations.
✓Proven ability to manage relationships with a variety of stakeholders across different functional teams.
✓Strong working knowledge of revenue operations and business processes.
✓Proficiency in designing and implementing solutions within a major CRM platform.
✓Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams.
✓Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams.