Senior Backend Engineer at Gorgias

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: - Quality: conversations that feel authentic and on-brand. - Experience: effortless shopping from chat to checkout. - Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. THE TEAMS YOU COULD BE JOINING Realtime Communication Team Powers the core ticket processing pipeline underpinning Gorgias's helpdesk, owns real-time event fanout to internal applications (including our AI Agent) and third-party integrations. The team also maintains and develops voice and SMS channels. Messaging Team Owns the core asynchronous messaging infrastructure within Gorgias, enabling agents to manage customer conversations across email, chat, and social channels, it's both the gateway and proxy between Gorgias and the outside world. Growth Team Manages the user journey from onboarding to billing, ensuring a seamless experience while preventing fraudsters from abusing the platform. In-App Analytics Team Creates in-product analytics and real-time processing features, supporting internal teams with advanced tooling and datasets. Streaming Infrastructure Team Builds a scalable data streaming platform, providing tooling, monitoring, and guidelines to propagate and aggregate data across multiple availability zones What you’ll do - Design features, API, and models for 16000 merchants and 12M shoppers across the world. - Work closely with an engineering manager, a product manager, and a designer, and alongside a team of seasoned senior engineers - Collaborate with other teams within an engineering team of 100 and counting engineers - Grow and strengthen your skills and expertise by working with teams in charge of frontend, backend, and data pipeline components - Participate in solving today’s technical challenges to make Gorgias’s platform and systems scale to an always-increasing customer and data traffic - Ship your features in production by yourself; we empower engineers to be as autonomous as possible - Monitor the success of your deployment in accordance to Gorgias’ monitoring strategy and success criteria - Help our customers by debugging, correcting, or providing an incident response by participating in a support and on-call rotation with other engineers WHO YOU ARE - Tech Stack Proficiency: You have 6+ years of experience in software development, with a strong foundation in backend engineering. - Ideally Python or Java. - You're comfortable working with complex product architectures and have a deep understanding of modern software design principles. - You have experience shipping user-facing products at scale and take full ownership of your work, beyond the code. - You think in terms of systems and are pragmatic when solving problems under real-world constraints. - You write clean, testable code and care about building high-quality software that lasts. - You thrive in collaborative environments, communicate effectively, and bring clarity to ambiguous situations. - You value feedback, learning, and continuous improvement for yourself and the team. At Gorgias, we value individuals from diverse backgrounds. We recognize that not everyone will check every box on day one, and that’s perfectly fine. If you’re enthusiastic about technology and eager to develop your skills, we encourage you to apply. INTERVIEW PROCESS Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage, with feedback provided every 48 hours. 1. Meet one of our tech recruiters (30 minutes) 2. Meet two of our Engineering Managers (45 minutes) 3. Technical Stage: Live System design assessment (60 minutes) & live coding session (60 minutes) 4. Meet the CTO and co-founder (30 minutes) After completing these steps, we conduct reference checks before extending an offer. PERKS AND BENEFITS - 🏖️ 5-week vacation plus 2 weeks RTT - 🤕 Paid sick leave - 🌏 6 weeks full remote/year - 🧸 Paid parental leave (16 weeks) - 🚊50% of public transportation reimbursed - 💻 MacBook Pro - 🍽️ Personal credit card to buy lunches (we use Swile [Upgrade to PRO to see link] - 🏥 We provide private health insurance (we use GAN) - 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy) - 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness. - 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy [Upgrade to PRO to see link] Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at [Upgrade to PRO to see contact].