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SeniorFull-time
Salary Range
$49,725 - $67,275 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a CRM Operations Manager to join Gousto. This role focuses on owning the technical, operational, and governance foundations that allow our CRM to scale effectively across the business.
Key Responsibilities
- →Own the end-to-end CRM operating model across Growth, spanning platform capability and optimization
- →Act as Product Owner for the Braze platform, leading its configuration and long-term scalability
- →Lead and collaborate with our CRM delivery partner, setting clear expectations and ways of working
- →Set priorities for platform development aligned to our business needs
- →Ensure all CRM activity is measurable and built to scale
- →Own the technical roadmap, balancing business priorities with platform health
- →Define and maintain documentation for data flows
- →Act as the primary point of accountability for CRM delivery across internal teams and partners
- →Solve complex issues across data, platform setup, and compliance
- →Translate technical details into clear recommendations for stakeholders
Requirements
- ✓Experience using and setting up Braze or equivalent CRM platforms
- ✓Background in scaling CRM platforms and understanding customer data architecture
- ✓Ability to act as a technical lead or Product Owner for marketing technology
- ✓Skilled at leading in ambiguous or cross-functional environments
- ✓Experience managing external delivery partners or agencies
- ✓Analytical mindset with the ability to define and track operational performance metrics
- ✓Ability to balance technical depth with commercial impact
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About Gousto1
Gousto1 is a leading provider of meal kit delivery services, specializing in transforming home cooking through innovative, chef-designed recipes and pre-portioned ingredients. Operating at the intersection of food technology and culinary arts, the company aims to make healthy, delicious meals accessible to busy individuals and families. While the "1" in its name suggests a focus on excellence or a pioneering approach, Gousto1 likely emerged from a desire to revolutionize how people approach meal planning and preparation, reflecting a commitment to quality and convenience in the modern food industry. Gousto1 offers a diverse range of meal kits, each accompanied by step-by-step recipe cards, catering to various dietary preferences, including vegetarian, vegan, and gluten-free options. The company’s key features include fresh, locally sourced ingredients, minimal food waste, and recipes designed to be completed in under 45 minutes. Targeting health-conscious consumers, time-strapped professionals, and families seeking nutritious alternatives to takeout, Gousto1 emphasizes ease of use, nutritional balance, and culinary variety. Its platform also provides customization options, allowing subscribers to select meals based on dietary needs and cooking skill levels. Notable for its user-friendly app and sustainable practices, Gousto1 has established itself as a trusted name in the meal kit market. By combining convenience with high-quality ingredients, the company differentiates itself through its emphasis on reducing food waste and supporting local suppliers. Its market position is further strengthened by a strong community focus, with regular customer engagement and seasonal recipe updates that keep the service fresh and relevant. Gousto1’s unique value proposition lies in its ability to democratize gourmet cooking, making it achievable for anyone with minimal effort and maximum flavor.
